Customer Service Representative – Email

Interested in a true hybrid position?

Are you looking to work from home? Training is everyday onsite then remote after that.

Description:

This position is responsible for providing a variety of services to online shoppers through application of knowledge of our organization, its services and products, while using patience, professionalism and optimism with each member. Resolve problems by clarifying customers’ requests, questions, complaints, and frequently requiring analysis of situations to determine best use of resources. Maintain customer records by updating account information. This role is 90% email customer service and 10% chat. This team will specifically supporting Canada.

JOB DUTIES

• Daily:

• Review support requests and clarify customer complaints.

• Determine cause of problems.

• Update customer accounts and records according to customer issues.

• Select and explain the best solutions to solve problems.

• Communicate with the team and others in the company to solve problems as needed.

• Expedite corrections or adjustments.

• Follow-up to ensure resolutions.

• Periodic:

• Recognize, document and alert manager of trends.

• Recommend process improvements.

• Provide on-the-job training for new employees.

• Coordinate with merchant affiliate networks.

• Extend valued member bonuses in cases of Cash Back denials.

• Follow-up to ensure resolutions.

MINIMUM REQUIREMENTS

Education

• High School Diploma or Equivalent required

• Bachelor’s Degree or Equivalent preferred

Experience

• 2-3 years customer service experience preferred

• Experience using customer relationship management (CRM) software preferable

• Customer service experience in the high tech/internet industry preferred

Skills

• Working knowledge of computer systems, email programs, and internet navigation

• Ability to respond to customer inquiries with a high degree of professionalism and accuracy

• Excellent communication skills, both verbal and written

• Proficient problem solving ability

• Strong word processing and typing skills

• Ability to organize and prioritize multiple tasks

• Accuracy with language and numbers

• Working knowledge of MS Word and Excel

• Persistence, determination, and a firm but friendly manner

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.