Associate Manager Field Services

JOB REQUIREMENTS: Associate Manager-Field Services Job Locations
US-WI-Appleton ID 2024-23976 Company TDS Telecom Pay Range $72,400.00 –
$117,700.00 Overview As the Associate Manager-Field Services in
Appleton, WI you will be responsible for providing functional leadership
and direction to non-exempt Field Service roles, and external
contractors (where applicable) in the assigned areas directly supporting
capital projects, inside and outside plant maintenance, installation and
repair of customer products and services. Strong focus on the teams
ability to provide premier customer service and technical expertise
while exhibiting a high level of professionalism in all internal and
external interactions. The position is responsible for achieving all key
operating metrics to include customer facing metrics, capital targets,
over time management, Quality Assurance program, Inventory Management,
Technician development and operating budget adherence. This position
requires 24/7 availability, and in some markets leads a team scheduled
to work 7 days per week. This position is responsible for management of
front-line escalations from teams across TDS (Sales, Customer Repair,
Network Engineering, NOC, Service Activation, WFMand other internal
teams). This includes managing customer and community escalations in a
professional manner.Responsibilities also include local vendor selection
and management of drop contractors, network maintenance vendors and
facilities management(i.e., janitorial, snow clearing, lawn mowing,
HVAC, generators, electrical, etc.). The pay range listed for this
position represents the low and high end of the base compensation range.
The actual offer amount will carefully consider multiple factors, such
as relevant skills, qualifications, work experience, location and/or
competencies that align with the specified role. Certain positions are
eligible for additional forms of compensation such as bonuses and equity
awards. TDS Telecommunications LLC (TDS Metrocom/TDS) is a leading
provider of fiber internet service. With more than 50 years of
experience, the communications company is building and deploying new,
fiber optic networks in neighborhoods across the country to deliver up
to 8 Gigabit internet speeds to homes and up to 10 Gigabit internet
speeds to businesses. In addition, TDS provides innovative TV
entertainment and advanced phone services. Visit tdsfiber.com to learn
more. TDS provides communications services to a mix of small… For
full info follow application link. Employment at TDS is subject to
post-offer, pre-employment drug testing. At TDS, we embrace Equal
Employment Opportunity by valuing our differences and consider all
qualified applicants without regard to age, race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, status
as a protected veteran or any other status protected by law. To learn
about our diversity & inclusion philosophy and culture, click here!
APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/3AB3C2B8138B4077