Member Contact Service Specialist

Description

We believe personal service matters. As our Member Contact Service Specialist, your excellent communication skills, love of face-paced environments, and service mindset will enhance all you do. Your work will embody Community Firsts “find a way” promise by answering questions, processing transactions, providing education, and resolving issues. If you crave a work environment with life-friendly hours, a community-centered vibe, and where growing your financial skills will be nurtured, we should talk!

As our Member Contact Service Specialist with Community First, you will:

Provide exceptional, WOW service over the phone to our internal and external members using multiple software systems to support that relationship

Maintain CFCU service level expectations and consistent call quality while handling a high volume of calls

Explain features and benefits of all credit union products and services; recommend products and services to members as appropriate

Process share withdrawal requests, fund transfers, pre-authorized credit line advances, outgoing wires, check orders, certificate renewals, and opening of savings sub-shares

Provide account information related to balances, check clearings, deposits, postings, and statements

Process, record, and follow up on ACH, payroll distribution requests, and TDs

Provide online banking and bill payer set-up, support, and problem-resolution for members and branch staff

An ideal candidate will have a combination of:

A high school diploma or equivalent; Associates degree in banking or finance is a plus

Two years of experience in financial services or a call center environment

Exceptional verbal communication skills, as well as advanced ability to multi-task, prioritize, stay organized, and follow up

Strong knowledge and experience of web-based software programs

Commitment to member service and a passion for seeking solutions

The ability to work hard, find solutions and have fun