Front Desk Supervisor – Sheraton Duluth

Job Descriptions:

When you join the Sheraton family, you become a member of its global community. A rich history of service, the Sheraton brand began in 1937 and is considered a legacy in pioneering the hotel industry. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver meaningful guest experiences, we encourage you to explore your next career opportunity at the Sheraton Duluth Hotel.

This is a Sherman Associates owned Marriott International, Inc franchised location.

The Front Desk Supervisor is responsible for the overall operation of the Front Desk and the seemingly effortless movement of guests through the hotel. This includes the role of resident expert on all required brand standards related to check-in and checkout procedures and the general operations of hotel facilities. Acting as an agent themselves they lead by example and provide support and coaching to the Talent.

Schedule: We are currently seeking full-time or part-time availability!

Essential Functions

Ensures all guests are welcomed and served in an efficient and courteous manner executing all brand standards during the process

Assures required Front Desk supplies are readily available to best serve the guest

Acts as the first management line of contact for all guest complaints or issues

Ensures all Front Office quality standards are complied with and that policies and procedures are consistently applied

Assures all financial transactions are completed properly and within the established guidelines of the property

Responsible for the preparation, upkeep and management of sales throughout the day and at night

Coordinates hotel operations with other departments in order to facilitate increased levels of communication and guest satisfaction

Owning the desk and desk operations they strive to exceed guest expectations at every opportunity

Acts as Manager on Duty and supervises operations

Completes other duties as assigned

Required Experience:

Minimum Requirements

1-2 years of experience in hospitality related environment, with at least 1 years of supervisory experience

High School or equivalent education required

Ability to communicate effectively and follow directions in a multi-lingual environment

Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required

Extensive knowledge of the hotel, services, and facilities

A passion for the mission, vision, and values of Sherman Associates

Schedule may vary due to the specific needs of the hotel

Keyword: Front Desk, Guest Service, Customer Service, Administrator, Administration, Hilton, Management, Hotel, Hospitality, culture, minneapolis, leadership, part time, weekend, hourly

From: Sherman Associates