Implementation Project Leader

Role Value Proposition

This position is responsible for the coordinated management of projects contributing to customer implementations in National Accounts for multi-product implementations. Responsible for providing leadership to the overall project and project team. Will work with customer units to develop project goals, objectives, and scope.

Key Responsibilities

Manage multiple complex and multi-product customer implementations for National Account clients, along with internal projects and strategic initiatives

Develop and maintain implementation documentation such as: the project charter, schedule, critical milestones, stakeholder identification, communication matrix, action log, lessons learned, etc.

Track all aspects of initiatives such as scope, objectives, deliverables, scheduling, milestones, resourcing, interdependencies, and risk management

Interface with all areas involved in initiatives, serving as the central point of contact around project management activities and building strong relationships with key players

Facilitate regular status meetings to manage the program and project plan execution

Establish and maintain strong partnerships with internal departments to ensure that implementations are delivered consistently, timely, and accurately

Identify, track, escalate and resolve project issues appropriately and timely

Prepare and present status reports/updates to executives

Ensure adherence to compliance controls and quality standards

Evaluate, recommend, and implement improvements to the project management process

Essential Business Experience and Technical Skills

Required:

5-7 years of non-IT project management experience managing business and/or operational type projects

Ability to manage multiple projects/initiatives with competing demands in a continuously changing environment.

Strong facilitation skills and the ability to design effective meeting agendas, lead group decision making, resolve conflicts, etc.

Preferred:

Proficient in MS Project & MS Office Suite (Word, Excel & PowerPoint)

Proficient in applying PMO methodologies/tools associated with: Project Planning, Scoping, Scheduling, Communicating, Risk Analysis, Contingency Planning, etc.

Excellent verbal and written communication skills and ability to effective influence and interact/collaborate with team members, partners, and senior management.

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.