Director, Customer Fulfillment

DUTIES and RESPONSIBILITIES:

Provides leadership, direction, and motivation to the management team to successfully and effectively work to accomplish operational goals and to ensure optimum performance of the CFC .

Directs managers, line supervisors, and associates in the performance of the day-to-day operations of the customer fulfillment center.

Delegates responsibilities between department managers to achieve optimal operating results and continuous improvement.

Develops the CFC budget, ensures adherence to the budget, and takes corrective action as required. Strives for cost per line improvements in all operations with a focus on productivity gains and error reduction.

Monitors warehouse performance towards corporate goals. Analyzes results and initiates appropriate action to achieve goals.

Develops cross-functional relationships external to the customer fulfillment center to achieve goals and identify improvement opportunities.

Directs efforts to improve profitability through cost reduction, cost avoidance, and process improvement/loss prevention.

Develops and delivers presentations to executive management.

Directs regular staff meetings to ensure communication of strategy and resolution of issues.

Manages significant cross-functional projects to ensure goals and timeline are met.

Manages CFC inventory and ensures that all checks and balances are in place and operational to ensure inventory integrity/loss prevention.

Shares “best practices” with other CFC’s.

Performs all duties inherent in the role of MSC manager as defined by the MSC Code of Conduct including hiring, termination, review, and development of associates.

Develops, implements and fosters the Safety Culture alongside the Global Safety department through direct input and resource management.

Drives the MSC Culture in the customer fulfillment center and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.

In order to meet customer service requirements, associates can be temporarily re-assigned to other warehouse functions.

Participates in special projects and performs additional duties as required.

EDUCATION and EXPERIENCE:

Bachelor’s Degree in Business or the equivalent and a minimum of five years experience in customer fulfillment/distribution center management including direct management of staff required.

SKILLS:

Excellent leadership, analytical, mathematical, computer, and organizational skills required.

Strong customer fulfillment, warehousing, and materials handling background required.

Knowledge of budgeting and staffing analysis required.

Excellent oral and written communications skills required.

PHYSICAL REQUIREMENTS:

Bending to lift items from the floor and racks required.

Lifting items between 25 and 50 pounds required.

Ability to operate at heights up to 50 feet required.

Ability to stand for prolonged periods of time required.

MISCELLANEOUS:

Position may require a valid states driver’s license.