Retail Store Supervisor

GENERAL SUMMARY: Supports the Store Manager in the operation of a
Goodwill retail store. Follows specific guidelines and operates with
minimal supervision. Acts as Manager in the absence of Assistant Store
Manager and/or Store Manager. PRINCIPAL DUTIES/RESPONSIBILITIES: -Must
demonstrate willingness and ability to adhere to GICWs rules,
policies, safety procedures, CARF and Kaizen philosophy. -Foster and
demonstrate a positive team environment. -Direct the activities of store
personnel, ensuring that all sales transactions are rung up and reported
accurately and ensure that donated goods are processed in accordance
with standards. -Resolve customer issues in accordance with GICW
policies and standards in a timely and appropriate manner. -Ensure
proper adherence by store staff to policies and procedures. -Utilize
intervention recommended by Human Resources to effectively maintain
employee relations. -Ensure that safety procedures are understood and
followed by all employees. -Maintain all store records including but not
limited to production, financials and human resources in a timely and
accurate manner. -Maintain all interior and exterior areas to ensure
ease of operations according to GICW policy. -Interact with customers,
donors and ensures excellent customer service. -Responsible for the
store operations in the Assistant Manager and/or Store Manager absence.
-Participates in hiring, training and evaluating employees in a
thorough, organized and timely manner. -Responsible for timely
intervention, discipline and appropriate documentation for all
employees. -Comply with GICW employment practices and EEO guidelines and
policies. -Keep premises clean and free of safety hazards. Ensure that
safety procedures are understood and followed by all staff and store
employees. -Ensure all loss prevention matters are reported,
investigated and corrected in a timely manner. -Ensure proper operation
of store security including, but not limited to: new and used goods,
door locks, alarms, office door, bank deposits, refunds, safe, and
incident reports. -Ensure proper cash handling, enforcement of cash
register procedures and submission of required reports. QUALIFICATIONS:
-Must be 18 years of age or older. -High School graduate or GED and a
minimum of one years retail experience. -Must possess strong
interpersonal and writing skills. -Must exhibit a high level of
integrity and business ethics. -Must provide own transportation as
required. POSITIONS SUPERVISED: Production Associates, Cashiers and
SDAs.