Assistant Store Manager (nomnom Clarkston | Full-Time)

Salary Range: $18.30 – $23.25 Hourly
$3.00 shift differential eligibility
Work Location: 1227 Bridge St Clarkston, WA 99403
The Opportunity:
Be part of the multi-state team that keeps America moving. Our local retail brand, nomnom, represents our company in the Pacific Northwest, where our communities come to find not only fuel, but also snacks and sweet treats.
Give your neighbors friendly, smiling service and make their lives a little easier. Youll help members of your community fuel their cars and satisfy their hunger.
Enjoy great compensation and a collaborative culture. We welcome and encourage input from all employees and youll become part of a team that includes hardworking and creative professionals who love to win.
Pursue career opportunities in Retail, Marketing, Oil Refining, Logistics and other areas of a growing company across multiple states.
Primary Job Responsibilities:
Safety
Maintain a safe work environment for employees and customers by setting safety as a priority
Ensure gas pumps, lot and store areas are clean and free of debris at all times
Work with Safety Team and conduct monthly mandatory meetings and trainings
Report safety incidents in a timely manner and comply with safety policy, programs and processes
Leadership and Personnel Management
Train, develop, guide and evaluate employees to operate the store effectively and safely to provide superior customer service
Maintain a professional and supportive image among subordinates and supervisors
As back-up to Store Managers, prepare and submit all employee paperwork accurately and timely i.e. (performance appraisals, performance notices, new hire checklist, etc.)
Ensure that all employees receive continuous on-the-job and company required training to improve customer service performance and safety awareness
Motivate, provide feedback, and share employee recognition to improve individual, team and store performance
As back-up to Store Manager, address employee performance and violation issues
Set and communicate performance expectations, and evaluate actual performance based on those expectations as extension of the Store Manager
Develop potential employees through coaching and training so they are ready for promotion to the next level
Carry out all company policies
Customer Service and Site Relationships
Consistently provide prompt and courteous customer service, may be required to assist customers at the gas pump, and assist in resolving customer issues
Accurately ring up all sales on POS system, comply with all cash handling procedures, and other payment types for products sold
Develop positive and professional relationships with all customers, vendors and contractors
Responsible for all cash, monies and inventory during shift
As a top priority, develop and assign tasks appropriately to ensure that the store is clean, adequately stocked and organized for fast, convenient and professional service to customers
Ensure a friendly, welcoming and well-maintained store environment to provide customers with a buying experience that meets their expectation
Monitor customer needs and expectations, and work with store employees to ensure those needs are met by promoting programs and ensuring suggestive selling
Assist customers at the pump and in the store to find the desired product and operate equipment
Actively solicit customer feedback via consistent personal interactionand engagement
Ensure complaints are resolved quickly and sincerely to the customers, vendors and contractors satisfaction
Promote and ensure a safe, positive public image within the community
Promote and grow Loyalty Rewards program
Business and Financial Management
Plan and manage store activities to maximize operating profit
Monitor fuel sales volume and competitor pricing to assist t