Medical Support Coordinator
TEKsystems
Medical Support Specialist
Location: 100% Remote (US)
Experience Level: Intermediate
Employment Type: 18 month contract
Salary: $22 per hour
Hours: Shifts vary between 8:00am – 8:00pm EST
Equipment is provided
A Day in the Role:
Serve as primary inbound phone support for the Care Coordinator and Reimbursement Case Manager
Provides unparalleled customer service while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes and committed to the appropriate use of program resources
Serve as an advocate to patients regarding program eligibility requirements, enrollment, reimbursement process, affordability support and general access for prescribed therapy
Backs up contact to health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient
Partner with the prescriber and patient to remove all non-clinical barriers to patient access to prescribed therapy
Ability to understand and explain benefits offered by all payer types including private/commercial and government (i.e., Medicare, Medicaid, VA and DOD)
May act as a liaison to client contacts (e.g., regional contact for sales representatives,) Program Management, Healthcare Providers, and Manufacturer
Maintains records in accordance with applicable standards and regulations to the programs/promotions
Establish relationships, develop trust, and maintain rapport with patients and healthcare providers
Follow program guidelines, SOPs, Call Guides, and other program materials
Escalate complex cases according to program policy and procedures
As a program’s “eyes and ears”, works with the Program Manager, and Client on a day-to-day basis to maintain open lines of communication and share awareness regarding patient status, prescriber feedback/satisfaction and program effectiveness
Improve patient outcomes through advocacy, communication, education and facilitation of services
Understand health and disease states of patients of the programs/promotions
Maintains a high level of ethical conduct regarding confidentiality and privacy
Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events) – (specific to program/client requirements)
On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
Ensure all SOPs are followed with consistency
Other responsibilities as assigned based on specific to program/client requirements
Benefits of this Role:
Weekly paychecks
Great benefits including medical and dental
Opportunity for advancement
Qualifications:
· 2 years of Call Center Healthcare Experience
Necessary Skills:
Pharmacy Benefits | Insurance Benefits | Customer Service
Apply today!
About TEKsystems:
Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.