Special Operation Customer Care

Be part of the future!

We are one team, dedicated to working collaboratively to createthe
purposefulsolutions that propel the world forward. We hope you will join our
diverse team of top people – you bring your talent, andwellgive you the
space and opportunities to grow and succeed.We are committed tomakea
difference

What we offer:

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account (HAS)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

AndMore!

What you will do

The Special Operations position is an advanced customer service agent role
which requires team members to handle specialized activity and accounts. Team
members are responsible for all alarm signal processing and customer service
inquiries including the utilization of special systems such as Video and
Access Control Systems to perform interactive services. This includes Video
Verification, Guard Tours, Building Management, Card access, Remote
Arming and more. In addition to the JCI applications in use, a portion of
the activity handled within the Special Operations group involves the use of
3rdparty applications and web portal. As a member of this team, you will
work within a dynamic environment that requires a high level of attention to
detail and accuracy.

How you will do it

As a Special Operations team member, it is important to exhibit excellent
communication skills, basic knowledge of computer applications, strong
organizational skills and good decision-making skills. Being flexible and able
to deal with rapid change at a moments notice is key. Special Operation
team members must be able to handle alarms/calls proficiently and follow
complex instructions accurately.

What we look for
Required

6 months total EDO and CSG experience

Has scored a “Meets” or higher on previous 90 days monthly KPMs

Flexibility to perform other duties as assigned

Preferred

Has demonstrated proficiency in handling alarm and call inquiries

90% or higher Quality Assurance performance previous 90 days

Good written and verbal communication skills

Knowledge of Microsoft office and other required programs

Coachings and Corrective Actions are evaluated

HIRING HOURLY RANGE: $23.00 – 29.00(Hourly rate to bedeterminedby the
education, experience, knowledge, skills, and abilities of the
applicant, internal equity, and alignment with market data.) This
position includes a competitive benefits package. For details, please visit
the Employee Benefits tab on our main careers page
athttps://www.johnsoncontrol

Johnson Controls International plc. is an equal employment opportunity and
affirmative action employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, national origin, age, protected veteran status, genetic
information, sexual orientation, gender identity, status as a qualified
individual with a disability or any other characteristic protected by law. To
view more information about your equal opportunity and non-discrimination
rights as a candidate, visit EEO is the Law. If you are an individual with a
disability and you require an accommodation during the application process,
ple