Team Lead Front Desk Agent

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40 resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, youll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

MORE employee discounts on lodging, food, gear, and mountain shuttles

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional development

Referral Program

Full Time roles are eligible for the above, plus:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

Free ski passes for dependents

Critical Illness and Accident plans

Job Summary:

As the Team Lead Front Desk Agent you are the face of the hotel! You are the first point of contact for all guests, and help make their stay a memorable one.

Job Specifications:

Outlet: The Lodge at Vail

Expected Pay Range: $23.00 – $24.00 / hour

Shift & Schedule Availability: Full Time, Year Round

Skill Level: Team Lead

Job Responsibilities:

Work face to face with customers

Check guests in and out

Answer phones

Handle all customer needs

Maintain a professional appearance and demeanor at all times

Help resolve discrepancies with guest bills

Other duties as assigned

Job Requirements:

Must be able to communicate fluently in English

Friendly, strong people skills

Strong computer skills

The expected pay range is $23.00 – $24.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 502002

Reference Date: 07/01/2024

Job Code Function: Front Office