IT SPECIALIST (CUSTSPT)

Summary This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the “How to Apply” section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer. Responsibilities You will provide oversight of the Customer Support Center operations to ensure effective delivery and continuous improvement of Customer Support Services. You will schedule periodic maintenance, interface runs, and planned outages to ensure maximum availability of Process Services. You will manage and administer the problem tracking and resolution databases including administration of user accounts. You will coordinate emergent responses to daily operational issues with the Information Technology Program Managers and System Administrators. You will direct and participate in the development and maintenance of operating procedures, continuously seeking ways to increase the effectiveness and efficiency of NMCI, Customer Support, and Processing Services. You will analyze processes and capabilities and recommends innovative changes to existing methods and procedures governing technical data support for assigned information systems. You will oversee and lead SUBMEPP participation in Navy efforts for improved IT infrastructure efficiencies and reducing SUBMEPP’s Total Cost of Ownership for Operations and Customer Support. You will routinely coordinate and correspond with other Naval Activities including NAVSEA, Naval Reactors, and the Naval Network Warfare Command. Requirements Conditions of Employment Qualifications Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: providing system and database administration, problem resolution, or operational support for Information Technology systems to ensure operability and reliability of services. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. 1. Attention to Detail – Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: providing technical direction for the creation and maintenance of user accounts and for the application of appropriate security controls and system resources. 2. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: supporting local and remote user access to applications. 3. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: conducting meetings with technical or managerial personnel to discuss and resolve technical and project issues. 4. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: resolving problems where guidelines and precedents either do not exist or are not directly applicable. Additional qualification information can be found from the following Office of Personnel Management website: General Schedule Qualification Standards (opm.gov) GS-2210: Information Technology Management Series (opm.gov) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Additional Information This announcement uses the Defense Industrial Base, Major Range and Test Facilities direct hire authority to recruit and appoint qualified candidates to certain positions in the competitive service. Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees. A relocation incentive is generally a single payment intended to offset some of the relocation costs experienced by the selectee. A relocation incentive may be authorized. This position is covered by the Department of Defense Priority Placement Program. Several vacancies may be filled. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf. Veterans preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veterans preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below.