User Experience Strategist I/II

Overview

To provide assistance and aid in the formulating of user-centered design strategies and solutions for digital experiences and initiatives using consumer insights and inputs gathered from research, psychology, and user experience (UX) best practices. Change agent within organization. To assist peers with research and design thinking workshops. Works under supervision from higher level peers and/or leadership on moderately complex projects and analysis.

Responsibilities

Aid in the synthesizing of moderately complex user data from various sources, providing deliverables and support to lead strategists

Analyze the user experience by evaluating the experiences end-to-end, seeking out opportunities for improvement

Apply moderate analysis in support of member research and intelligence team (MRID) efforts with qualitative and quantitative user research in support of projects to formulate digital solutions

Assist business partners and researchers, designers, and experience owners to solve basic to moderately complex user experience problems and deliver results

Assist lead strategists with the development of UX strategies spanning multiple channels, touchpoints, and contexts

Assist with defining project objectives – vision and strategy

Build relationships that help the user experience design definition effort succeed

Collect and assimilate customer data to assist with guiding user experience and design strategies

Originate new concepts, strategies or innovative approaches to user experiences and designs

Participate in the development and maintenance of experience and journey maps throughout life cycle of projects

Participate in design thinking workshops, experience and journey mapping workshops, and alignment activities with cross functional teams and leadership that enable the creation of a shared empathy, vision and alignment for specific experience strategies and tactics

Support basic to moderately complex projects and research initiatives within the business unit and/or across the organization

Support user experience teams with assignments across work streams

Other duties as assigned

Qualifications

Experience in managing multiple priorities independently and/or in a team environment to achieve goals

Experience in researching, compiling, and documenting data, business processes, and workflow

Experience interpreting requirements into executable design solutions

Working knowledge of and/or experience with mapping of ecosystems, experiences, customer journeys, and service blue prints

Working knowledge of and/or experience with design thinking principles and techniques

Working knowledge of agile methodologies

Working knowledge of best practices for web and mobile-based content, tools, and forms

Working knowledge of design fundamentals, such as color theory, typography and composition

Working knowledge of the processes of sketching, conceptual design, wireframing, prototyping, and usability testing

Working knowledge of user centered design principles, visual design, user behavior and interaction models

Effective cross-group collaboration and persuasion skills

Effective organizational, planning and time management skills

Effective research, analytical, and problem solving skills

Effective skill exercising initiative and using good judgment to make sound decisions

Effective skill in using data communications and storage

Effective skill maintaining accuracy with attention to detail while meeting deadlines

Effective verbal and written communication skills

Effective word processing and spreadsheet software skills

Desired Qualifications

Experience in Graphic Design, User-Centered Design/Human-Computer Interaction, Design Thinking, or the equivalent combination of education, training, and experience

Knowledge of web, mobile and application design

Human Factors Institute Certified Analyst

Design Thinking Certification

Hours: Monday – Friday, 8:00AM – 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

Salary: Level I – $28.71 – $43.95 hourly | Level II – $32.17 – $50.58 hourly

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

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• Fortune 100 Best Companies to Work For® 2024

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• Ripplematch Campus Forward Award – Excellence in Early Career Hiring

• Yello and WayUp Top 100 Internship Programs

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Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21238