Service Desk Support (Mid)

We are searching for a Top Secret cleared Service Desk Support (Mid) to join our team in Huntsville, AL or Chantilly, VA.

You will be working in an organization that’s mission is to accelerate operations through data and new analytical insights. The entire section leverages SAFe agile and works to provide the entire enterprise with tools and applications to assist with operational data discovery, data exploitation, data analytics, and data visualization tools. The section works closely with the entire enterprise to ensure its applications and tools meet or exceed the needs of the mission.

The Service Desk Support (Mid) is a part of a team that will lead large scale data analysis projects to designs and delivers on premises and cloud-based applications.

The Service Desk Support (Mid) is responsible for providing support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. The Service Desk Support (Mid) is also responsible for ensuring that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. These personnel serve as the first point of contact or troubleshooting hardware/software PC and printer problems.

This position is located in Huntsville, AL or Chantilly, VA and is an exciting opportunity for cleared talent with a Top Secret clearance to work the program. The program will transition to Huntsville, AL in 2026.

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• Active Top Secret clearance

• Minimum of 5 years of experience. In absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level.

• Bachelors Degree. In absence of degree, additional years of experience may be substituted for educational requirements.

Experience with:

• .NET, C#, Vue3, Typescript

• Python, Jupyter Notebook, Scala, Databricks

#divergent