Technical Service Representative

Job Description

The Technical Service Representative will be responsible for product recommendations, troubleshooting product/process issues, addressing product quality concerns, and conducting root cause analysis for existing and prospective customers.

This role requires independent management of pressure-sensitive adhesive projects, from formulated resin to plant production and customer trials. Responsibilities include internal and external communication on project progress, contributing to business growth initiatives, early customer engagement to develop technical requirements, and developing technical plans that align with customer and business expectations.

The Technical Service Representative will test adhesives, analyze results, scale up approved adhesives in pilot and production stages, lead customer coating trials, and provide technical support post-commercialization. This role demands close collaboration with cross-functional teams, delivering technical presentations, and ensuring adherence to safety and environmental guidelines.

Qualifications –

B.S. in Chemistry, Biochemistry, or related

Minimum of 5 years of adhesive experience

Must be comfortable giving presentations to customers

Location –

This is a fully on-site position in Columbus, Ohio.

Environment –

In a chemical laboratory. Will have an office of your own! Youll spend some time testing in the lab and some time travelling to customers.

60% in the lab doing testing

30% writing reports and presentations

10% travel

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.