Inside Sales Representative

Job Title: Inside Sales Associate – Pawn Shop

Job Type: FT and PT Positions Available

About Us:
1st Cash and Exchange is a trusted community pawn shop dedicated to providing exceptional customer service and fair valuations. We specialize in buying, selling, and pawning a variety of items, from jewelry and electronics to tools and collectibles. Join our team and be part of a vibrant atmosphere where every day brings new opportunities to connect with customers and help them meet their needs.

Job Overview:
As an Inside Sales Associate, you will play a vital role in our pawn shop by assisting customers with buying, selling, and pawning their items. Your focus will be on building relationships, providing accurate appraisals, and ensuring a positive shopping experience. This position requires a combination of sales skills, product knowledge, and exceptional customer service.

Key Responsibilities:

– Greet customers warmly and assist them with their inquiries regarding pawned items, sales, and valuations.
– Assess and appraise items brought in for pawn or sale, providing fair and accurate evaluations.
– Process transactions efficiently, ensuring all sales and pawn agreements are documented correctly.
– Maintain an organized and welcoming sales floor, ensuring products are displayed attractively.
– Build and maintain strong customer relationships through effective communication and follow-up.
– Educate customers about the pawn process and the value of items, providing transparent information.
– Collaborate with team members to meet sales goals and improve customer service.
– Stay informed about current market trends and product values to provide the best service possible.
– Handle customer complaints and issues with professionalism and courtesy.
– Assist in inventory management and restocking as needed.

Qualifications:

– High school diploma or equivalent; college degree in business or related field is a plus.
– Previous sales or customer service experience, preferably in a retail or pawn shop environment.
– Strong communication and interpersonal skills.
– Ability to assess the value of a wide range of items, including jewelry, electronics, tools, and collectibles.
– Basic math skills and proficiency in handling cash and credit transactions.
– Detail-oriented with excellent organizational skills.
– Ability to work flexible hours, including weekends and holidays.

What We Offer:

– Competitive compensation with performance-based incentives.
– Employee discounts on merchandise.
– Opportunities for professional development and advancement.
– A friendly and dynamic work environment.

How to Apply: If you are passionate about helping people and have a knack for sales, we would love to hear from you! Please submit your resume and a brief cover letter to [Your Email Address] with the subject line “Inside Sales Associate Application.