Seasonal Tax Preparer & Customer Support – Remote – JR100748_65-7366

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12231201

Overview

BTVK Advisory is a leading advisory firm whose specialized professionals
guide clients through an ever-changing business world, helping them win
now and anticipate tomorrow. BTVK Advisory, and its affiliated entities,
have operations in North America, South America, Europe, Asia, and
Australia. BTVK Advisorys ultimate parent entity, Baker Tilly US, LLP,
is an independent member of Baker Tilly International, a worldwide
network of independent accounting and business advisory firms in 141
territories, with 43,000 professionals and a combined worldwide revenue
of $5.2 billion.

Baker Tilly is an equal opportunity/affirmative action employer. All
qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, national origin, disability or
protected veteran status, gender identity, sexual orientation, or any
other legally protected basis, in accordance with applicable federal,
state or local law.

To be added to all ET through Experienced requisitions Any unsolicited
resumes submitted through our website or to Baker Tilly Advisory Group,
LP, employee e-mail accounts are considered property of Baker Tilly
Advisory Group, LP, and are not subject to payment of agency fees. In
order to be an authorized recruitment agency (“search firm”) for Baker
Tilly Advisory Group, LP, there must be a formal written agreement in
place and the agency must be invited, by Baker Tillys Talent
Attraction team, to submit candidates for review via our applicant
tracking system.

Job Description:

Responsibility

This is a temporary, part-time position beginning January 2025 and
ending on or before April 15, 2025. If you are interested in a

seasonal tax position and

have a minimum of 2 years professional tax preparation
experience, wed love to speak with you about joining our incredible
team at Baker Tilly!

As a Customer Support Tax Preparer, you will prepare tax returns and
provide support and advice over video, phone, and chat through the
designated software (i.e. TurboTax). It is important to ensure an
excellent customer experience using your expertise in tax preparation,
technology troubleshooting, and resolving tax issues.

You will enjoy this role if:

– You are friendly and reassuring, passionate about customer service
and problem resolution, and are comfortable interacting over video
and chat.
– You are an exceptional communicator and enjoy translating complex
tax terminology into a language customers can easily understand.
– You have experience with tax preparation technology and are
comfortable researching tax topics using online tools.

What You Will Do:

– Prepare individual tax returns for customers through video-enabled
software and chat.
– Provide individualized troubleshooting, tax advice, and preparation
assistance by utilizing defined practices, procedures, and company
policies.
– Deliver accurate tax advice to customers in easy-to-understand terms
by utilizing recommended research materials, professional resources,
and team support.
– Assist customers in gathering, organizing, and entering data through
the designated software platform for federal and state tax returns.
– Analyze and research a variety of tax matters to determine an
appropriate course of action for customers.

Qualifications

– Minimum of two (2) seasons of professional tax preparation
experience, with a minimum of 30 tax returns prepared
– Prior tax preparation experience in a tax practice or retail setting
– PTIN is required
– College degree a plus, but not required
– Knowledge of tax laws, tax concepts and familiarity with the form
1040 and all sch dules
– Willingness to utilize audio/visual tools to communicate with
customers
– Strong problem solving and research skills, and the ability to
quickly use online resources to find answers
– Well-developed technical troubleshooting skills

For California, Colorado, New York and Washington: The compensation
range for this role is $23 to $27. Actual compensation is influenced
by a variety of factors including but not limited to skills, experience,
qualifications, and geographic location.

#Remote #LI-EL1 #LI-REMOTE #IND2