Assistant Head Teller

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POSITION DESCRIPTION

Title: Assistant Head Teller Revised: 2/5/24

Salary Grade: Nonexempt

Department: Operations

Mobile Device Eligible: No Reports To: Branch Manager # Supervised
Staff: Varies by branch Laptop Cell Phone

1)Assists the Branch Manager in overseeing a teller line operation that
is adequatelystaffed with welltrained and motivated employees. Ensures
employees perform in asafe and sound manner and deliver an extraordinary
service experience for allmembers.2)Supervises tellers who actively
support the overall service delivery strategy.Responsible for training,
certification, consistently coaching, conducting regularreviews, and
developing Tellers for advancement.3)As a working manager, assists in
other teller roles as needed. Identifies opportunitiesto expand members
relationships with the credit union by recommendingappropriate products
and services.

BASIC FUNCTION

IDENTIFYING INFORMATION

MAJOR ACTIVITIES

Provides assistance to the Branch Manager in coordinating the activities
of Tellers to provide members accurate, timely transaction services.
Ensures high quality member service.

4)Ensures proper policies, procedures, risk mitigation activities, and
operating controlsare followed. Reports gaps in policies, procedures,
and operating controls toleadership to ensure member impact and risk is
mitigated.5)Discusses job performance problems with employees in order
to identify andresolve issues.6)Ensures each teller balances every day.
Provides assistance to locate anydifferences. Ensures that all
differences are properly noted and, if required,reported to the Vice
President of Branches immediately.7)Ensures that the appearance of the
teller area and personnel are neat, organized,and in accordance with
credit union policies.8)Assist in vault duties.9)Performs other duties
as assigned.

1)Service expectations of members are exceeded through consistent
application of providingextraordinary member service when conducting
member transactions with few, if any servicecomplaints.2)The teller
operation is adequately staffed to meet member needs (with minimal
overstaffingand unwanted turnover).3)Employees under the Assistant Head
Tellers direction are thoroughly trainedaccording to their respective
job functions.4)All activities are efficiently conducted, generally
error free, and are completed following theappropriate policies,
procedures, operational controls, and compliance controls.5)Losses,
errors, and risks are controlled and mitigated by adhering to all
applicablepolicies and procedures and ensuring proper audit controls are
in place.6)Work according to schedules and department attendance
guidelines. Need may arisewhereby this position may provide coverage at
other branches.

CRITICAL RESULTS

A.Specialized or Technical Knowledge and Skills:1)High School Diploma or
GED required.2)At least 6 months in the retail financial services
industry is required.3)Previous supervisory skills are preferred but not
required (this is an entrylevel supervisorposition).4)Must be familiar
with member experience operations.5)Must be able to learn and use a
variety of software applications such as Microsoft Office andthe credit
unions core processing systems.6)The employee is frequently required to
walk and sit. The employee is occasionally requiredto climb, balance,
stoop, kneel or crouch.

B.Behavioral Competencies: Behavioral competencies are the skills and
personal characteristics thatan individual should possess in order to be
su

PI250569270

WEOKIE Federal Credit Union is an Equal Opportunity Employer and does
not discriminate against any applicants for employment based on their
race, color, religion, sex (including pregnancy, sexual orientation, or
gender identity), national origin, age, physical o r mental disability,
genetic information, veteran status, uniformed service member status, or
any other status protected by law.