Remote Member Services Rep. (DALLAS, TX)

ALL CANDIDATES MUST BE LOCATED WITHIN A 60 MILE RADIUS OF NORTH RICHLAND HILLS, TX

Position: Member Service Representative (working in the Fraud department)

100% Remote – MUST live within 60 mile radius of North Richland Hills, TX

Pay Rate: $19.50/hr

Schedule: Ranges Monday-Sunday (8am-12:30am CST)

Estimated Start Date: 11/12/2024

Job Description

To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation

Provide information regarding the companys products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service

Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts

Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction

Handle a call volume of 80-100 calls daily

Qualifications

High School Diploma/ GED required

1-2 years of recent customer service experience working directly with customers (call center, collections, banking)

Ability to work in a fast-pace high-volume call center environment

Willingness to help others and ability to navigate difficult conversations

Professional written and verbal communication skills

Strong computer knowledge and data entry/typing skills

Training will be a mix of in-person AND virtual training Monday-Friday 8:00AM-4:30PM CST

 Training Site Location: 9001 Airport Freeway, North Richland Hills, TX 76180

Location: Remote & ONSITE days required

MUST be able to report onsite for training/team building purposes

If you are interested and qualify, please apply with your updated resume!

#priorityeast

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.