Call Center Representative

Seeking a Customer Service Representative

Job Description

On a day-to-day basis, you will act as a Customer Service Representative supporting thousands of drivers across the country using two-way audio/video communication to verify and identify any necessary specifications on trucks and processes.

You will coordinate, communicate, and provide updates daily to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers.

We seek candidates who are extremely detail-oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy.

You will handle all gate operations, allowing onsite associates to focus on daily operations.

HIGH VOLUME: You will speak to roughly 200 drivers a day, so excellent and clear communication is a must.

Work Site

This is a fully on-site position in Tempe, Arizona.

Training is in person/on-site for 3 weeks (M-F), 8am – 4:30pm.

After training, you will transition into your production role. Office Location: Tempe, AZ.

Hours/Schedule: 6:00am – 2:30pm or 8:30 AM – 5:00 PM after training is completed.

Thur-Mon, Fri-Tue, Sat-Wed

Up to 55 hours of OT through Peak Season (Mid Oct – Mid Jan)

Must be open to working Thanksgiving and Christmas Eve

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.