Manager, Retail

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain, and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced, and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact (https://corporate.comcast.com/values/diversity-equity-inclusion/our-impact) .

As a Retail Store Manager, you will lead and oversee the daily operations of retail stores, ensuring the seamless execution of our strategic goals. Your role will involve directing and optimizing store performance, fostering a dynamic team environment, and managing special projects in alignment with the overarching objectives of the theme park and City Walk.

Key Responsibilities:

Implement and drive strategic plans to maximize store profitability while upholding high standards of quality, cleanliness, and guest service.

Continuously seek and apply process improvements to enhance guest experience and operational efficiency.

Build and maintain a cohesive team by demonstrating strong organizational, planning, delegation, and coaching abilities.

Collaborate with the Human Resources Manager to ensure ongoing training and development opportunities for all retail team members.

Administer performance evaluations, address disciplinary issues, resolve employee relations concerns, and lead individual and team meetings.

Focus on staff development through effective training, mentoring, and coaching.

Maximize daily sales while managing costs, labor, inventory, and cash control. Strive to exceed annual EBITDA targets by monitoring financial performance and implementing necessary adjustments.

Actively participate in recruiting and retaining talented staff members, ensuring alignment with the companys needs and goals.

Ensure adherence to all local, state, and federal regulations concerning food quality, safety, labor, and employment.

Maintain compliance with Union guidelines and Company policies and procedures.

Develop and manage weekly schedules to meet budgetary requirements and guest service objectives.

Monitor and exceed weekly budgeted operational metrics, including shrinkage, labor costs, safety standards, guest service, cleanliness, and merchandising presentation.

Regularly review and analyze store performance data, identify areas for improvement, and collaborate with the management team to resolve issues and capitalize on opportunities.

Maintain regular communication with the Area Manager regarding store performance and challenges. Provide actionable recommendations for improvement as needed.

Qualifications

Minimum of 3 years of experience in high-volume retail store management, demonstrating a proven track record of achieving sales goals and managing operations efficiently.

Bachelor’s degree in Business Administration, Retail Management, or a related field preferred. Alternatively, a minimum of 5 years of relevant industry experience will be considered.

Technical Skills: Proficient in Microsoft Office Suite (Word, Excel) and POS systems. Experience with JDA or similar retail management software is a plus.

Exceptional written and verbal communication skills in English, with the ability to interact effectively with all levels of the organization and external partners.

Desired Characteristics:

Prior experience in retail management within the theme park or entertainment industry is highly desirable.

A strong passion for delivering exceptional guest service and enhancing the overall guest experience.

Proven ability to achieve results through strategic execution and operational excellence.

Flexibility to work rotating schedules, including holidays, weekends, and nights, as required.

Effective communicator with the ability to liaise with vendors, employees, and management at all levels.

Demonstrated skills in organization, planning, delegation, mentoring, and coaching, with a focus on team development and performance enhancement.

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $75,000 – $90,000 (bonus eligible)

Additional Requirements:

Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.