Information Technology Technician

Information Technology Technician

Company : Safran Electronics & Defense

Job field : IT

Location : Irvine , California , United States

Contract type : Permanent

Contract duration : Full-time

Required degree : High School Diploma/GED Equivalent

Required experience : More than 3 years

Salary range : $28.85/hr. – $48.08/hr.

# 2024-145744

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Job Description

Job Summary

The Information Technology Technician, IT Tech, will support customers directly, handling issues across all technology including workstations, printers, networks, and vendor-specific hardware and software. This role will be the escalation point for a team of four L1 specialists, and will need to have strong understanding in networking, switching and routing, VPNs, and VOIP systems.

Essential Job Functions

– Support local clients directly, handling issues across all technology including workstations, servers, printers, networks, and vendor-specific hardware and software.

Complementary Description

– Respond to requests for technical assistance via phone, chat, or email, and providing regular updates to customer on their support requests.

– Diagnose and resolve technical issues and logging all customer interactions into ticketing system.

– Providing customers with support for corporate owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting.

– Troubleshoot and resolve problems for all networked devices (desktops, laptops, tablets, cell phones, printers, routers, switches, WAN and LAN connectivity).

– Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.

– Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.

– Document internal processes and procedures related to duties and responsibilities.

– Additional duties may be assigned, as required.

Job Requirements

Required Competencies

Education/Experience

– High school diploma or GED equivalent and a minimum of 1 year of relevant information technology experience.

– AA/AS degree in related field and/or undergraduate courses in related fields, preferred.

– Minimum of 3 Years of experience in Desktop Support.

Knowledge, Skills, and Abilities

– Experience with Active Directory Administration, Exchange On-Premise and Office 365 Administration, understand of VPNs (User provisioning / administration, Understanding of Azure AD Sync and 2FA).

– Understanding of TCP and UDP protocols.

– Monitoring and verifying backup solutions and troubleshooting backup issues.

– Basic understanding of Mac OS, iOS (cell phones)

– Certification (I.e ComTIA, CCNA. Etc) is a plus

– Experience with VOIP troubleshooting is a plus

– Experience with SCCM, MDT or other imaging software a plus

– Knowledge in printer configuration and maintenance

– Knowledge in computer maintenance

– Ability to detect and troubleshoot network problems

– Familiarity with desktop support

– Ability to interpret layout drawings

– Knowledge in safe lifting techniques

– Knowledge in Microsoft Windows operating systems (Windows XP, 7, 10)

– Knowledge in network cable installation

Leadership Skills / Management Skills / Personal Skills

– Ability to self-manage with minimum supervision.

– Good verbal and written communication skills, and customer service availability.

– Good time management.

– Strong problem-solving abilities and attention to detail.

Physical Requirements

– While performing the duties of the job, the employee is regularly required to remain in a stationary position and occasionally required to stoop, squat and move about the office. Constantly operates and use a computer and other office productivity machinery, such as a copier/printer. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information these situations. The ability to observe, identify and assess details at close range (within a few feet of the observer). Occasionally lift and/or move up to 50 pounds across office for various needs.

Work Environment

– The work environment is in the office. Noise level in the office is typically quiet.

Please include ITAR and sponsorship verbiage.

Must be authorized to work in the United States without company sponsorship.

This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. citizen, U.S. permanent resident (i.e. green card holder), political asylee or refugee

Specificity of the job

Travel Specificity

– Potential travel between Irvine, California and other locations up to 10%.

Locate your future workplace

1833 Alton ParkwayCA 92606

Irvine

California United States

92,000

employees worldwide

27

Number of countries where Safran is located

35

business area families

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© Safran

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.