Mail and Processing Specialist – San Jose, CA

Mail and Processing Specialist – San Jose, CA

General Information

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City

Burbank, San Jose, Santa Clara, Sunnyvale

State/Province

California

Country

United States

Department

DELIVERYACCOUNTOPERATIONS

Date

Monday, September 30, 2024

Working time

Full-time

Ref#

20034172

Job Level

Individual Contributor

Job Type

Experienced

Job Field

DELIVERYACCOUNTOPERATIONS

Seniority Level

Associate

Currency

USD – United States – US

Annual Base Salary Minimum

47,850

Annual Base Salary Maximum

50,000

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/enUS/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/enUS/careers) .

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

The Mail and Processing Specialist is responsible for receiving, sorting, and delivering mail/packages to Xerox clients in accordance with SLA agreements to manage customer relations and optimize satisfaction. 

Primary Responsibilities:  

Support the efficient transfer of mail and maintain Xerox required reporting logs for billing information

Perform all aspects of mailing activities including but not limited to sorting, metering, folding, inserting, pickup, etc.) 

Problem-solve issues to complete mail and package delivery on time

Maintain appropriate supply inventory for mailing and packaging machines. 

Responsible for delivering high standards of quality for the services provided. 

Operate standard mail and processing equipment and perform Maintenace as required

 

Skills and Requirements:   

Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective. 

Demonstrate business maturity and professionalism while working directly with customers daily. 

Able to work with minimal oversight, maintaining a high attention to detail and organization. 

Have basic computer skills for data entry including functional knowledge of Microsoft Office

Demonstrate superior time management skills and reliability. 

Ability to lift up to 50 pounds. Must be able to stand for long periods of time, walk, bend, and reach. 

 

Education and Experience:  

High School Diploma or equivalent.   

Experience in a customer service environment (minimum 1 year). 

Training provided on mailroom and shipping responsibilities (prior experience is beneficial, but not required). 

Experience with taking ownership of work while ensuring quality standards are met. 

Additional Benefits:  

Substantial growth opportunities for future career development within a supportive and collaborative company culture

Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching

Paid time off, plus holidays and personal days

L1-#SS3

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.