Teller – Job #24-10

Full Time – 40 hours Monday thru Friday Teller is a direct customer
service position responsible for providing our customers with an
exceptional banking experience through the relationships we build, the
services and products we provide, and the professional image we portray.
Required work experience and abilities: Essential Functions:
Proactively engage with customers as they enter the branch to welcome
them and determine what brought them in and the best way to serve them.
Retain and deepen existing customer relationships. Call customers by
name at least one time during the account transaction. Accepts and
accurately processes all financial transactions. Reviews and
maintains knowledge of products, fees and policies and stays current on
offerings and is able to make product suggestions with assistance. Cross
sells products. Presents decisions to customers in a professional,
courteous manner, always looking for sales opportunities, when approving
or declining checks for cashing, identification issues, fee reversals,
and/or situations when customer deposits may require Regulation CC
holds. Maintains responsibility for cash drawer and follows proper
check cashing and balancing procedures. Answer telephone calls within
3 rings. Directs questions to appropriate branch personnel. Responds to
customer mail inquiries. Back-up reception desk as assigned. Performs
routine office and clerical duties (i.e. filing signature cards;
preparing bank bags for pick-up, night deposit, processing/balancing ATM
etc.) May perform vault duties such as opening/closing, balancing,
ordering/shipping currency and coin and distributing money.
Demonstrates attention to detail, accuracy and thoroughness to minimize
losses. Explain FDIC insurance to customers as needed. Learn and
adhere to robbery procedures and security systems. Demonstrates
proficiency in navigating company systems including policies and
procedures. May be assigned responsibility for completion of
operational tasks/side duties. Positively embrace the culture of
compliance in a professional manner and in all interactions with other
employees and customers. Ensure that all security and confidentiality
procedures are followed according to policies and procedures.
Strictly adhere to First Federals BSA/AML policies, procedures and
processes. Adhere to all established regulatory and compliance
criteria. Complete required compliance training including BSA/AML
training programs and be able to pass tests to demonstrate your
knowledge of these regulations. Immediately report suspicious
activity to the BSA Officer; be aware that noncompliance could mean
demotion, reassignment or termination of employment or significant civil
and criminal penalties.