Radiology Support Specialist

Reference #: 13620
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RAYUS Radiology is looking for a Radiology Support Specialist I to join our team. As a Radiologist Support Specialist I, you will be responsible for providing exceptional service to healthcare facilities (clients), patients and all internal and external customers. Radiology Support Specialist (RSS) are responsible for receiving, reviewing and verifying information, resolving problems, fulfilling requests, and performing database queries to optimize radiologist workflow to meet expected turnaround times (TATs) and client service level agreements/expectations (SLAs). This is a fully remote full-time position, four weekdays per week with rotating weekend, 3:30 PM – 12:00 AM.
ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES:
Delivers exceptional patient care and customer service to ensure client satisfaction.
Efficient drafting of X-Ray reports and verification of required cross-sectional images.
Remediate exceptions and outstanding/past due items on worklist.
Works closely with Radiologists, clients, and peers to identify and resolve issues.
Executes critical findings and super-stat process with 100% documentation to meet TAT expectations.
Fulfills job duties in a high volume, fast-paced environment and meets productivity target.
Utilizes technology to verify accuracy and availability of information.
Obtains required patient information in an efficient and timely manner to meet TAT and SLA expectations.
Owns and resolves issues to move things to the next step in process.
Establishes strong rapport with all clients, team members and physicians.
Develops professional and healthy working relationships with others.
Identifies process improvement ideas and participates in optimizing workflow.
Acts in accordance with company mission, vision, and values at all times.
Adheres to the companys code of conduct, policies, procedures, processes, and protocols.

Other duties as assigned.

Required:
Education: High school diploma or GED required
Experience: A minimum of 1 year of experience in a healthcare setting or customer service role
Preferred:
Education: An associate or bachelors degree in business or healthcare administration or another related field preferred
Experience: Previous experience in Radiology and/or a high-volume call center preferred
RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services – all to provide the highest level of patient care possible.
We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services!
RAYUS Radiology is an EO Employer/Vets/Disabled.

Rayus is an equal opportunity employer; applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability, veteran status or other statuses protected by state, local or other applicable laws.  This policy extends to all aspects of employment, including recruitment and hiring.

Rayus and its associates have an employment relationship, which is known as employment-at-will.  This means that either Rayus or an associate has the right to terminate the employment relationship at any time, for any reason with or without cause or prior notice.