Senior Associate, Client Service
BNY Mellon
Reference #: 59658
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the worlds financial system we touch nearly 20% of the worlds investible assets. Every day around the globe, our 50,000 employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
Were seeking a future team member for the role of Senior Associate to join our Loan Administration Services team. This role is located in Pittsburgh, PA – Hybrid.
Youll make an impact in the following ways:
Performs routine and non-routine client service and transactional support functions.
Provides analytics and reporting services, working to improve and automate transaction processing systems.
Advises organizational units/teams to ensure timely delivery of service, or resolution of issue.
Provides direction to junior service roles in the successful delivery of support or service.
Processes account related transactions per scheduled events/client authenticated direction.
Oversight and reconciliation of accounts.
Answers inquiries and resolves problems or issues.
Assesses needs and suggests/promotes alternative approaches to service models.
Participates in straightforward product development, product enhancement, and system testing to ensure that products continue to process high value transactions accurately and efficiently.
Solves problems based on an understanding and knowledge of the intricacies of the system.
Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
Manages situations which may require adaptation of response or extensive research according to internal or external client response.
Responsible for allocating and checking the work of team members.
To be successful, were seeking interest in the follow areas:
Bachelors degree or the equivalent combination of education and experience is required.
7 – 10 years of total work experience is preferred.
Advanced excel skills.
Attention to detail, multi-tasking, sense of urgency and using initiative.
Client Service/Operations experience within financial services is strongly preferred.
Corporate Trust background preferred.
Finance/accounting, compliance/reporting, reconciliation background experience preferred.
CLO/CDO/SOLVAS background preferred.
At BNY, our culture speaks for itself. Heres a few of our awards:
Americas Most Innovative Companies, Fortune, 2024
Worlds Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloombergs Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.