Manager, End Point Delivery

Manager, End Point Delivery

Date: Oct 1, 2024

Location: Morrisville, NC, US

Company: Teleflex

Expected Travel : Up to 25%

Requisition ID :11093

About Teleflex Incorporated

As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare.

Teleflex is the home of Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.

At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com .

Global Functions – The Corporate division is the central operating unit of the company; setting strategy and policy and providing business development, finance, human resources, information technology, investor relations and legal support to the businesses. The global Company headquarters is located just outside of Philadelphia in Wayne, PA. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives.

Position Summary

The Manager, End Point Delivery role leads a technical team responsible for the recommendation, design, implementation, and support of the employee computing and productivity environments. Responsibilities include technical architecture oversight, estimating solution costs, managing deliverables of cross-functional team-members, troubleshooting complex issues, and delivering world class customer service.

This role will work closely with the Teleflex IT professionals, company decision makers, and vendors to deliver productivity enhancing technology solutions.

Other duties may be assigned.

Principal Responsibilities

Lead a high performing technical team focused on delivering solutions that meet the needs of the business and end user experience. This responsibility includes:

Recruiting, interviewing, and hiring personnel.

Evaluating personnel, making salary and promotional recommendations, and recommending activities for personal and professional growth to staff.

Setting, communicating, reviewing and measuring performance against goals, objectives and development plans.

Fostering a collaborative team environment that rewards innovation and leadership

Lead team meetings and delegate assignments

Ensure systems are regularly updated and security vulnerabilities are remediated in a timely manner

Develop capital and operational expenditure plans for new and existing services

Lead technical teams in the development of systems requirements, design, and delivery

Provide weekly and monthly updates to direct management team

Provide technical leadership for business projects and initiatives

Interface with business representatives, vendors, and other stakeholders for scoping projects and system requirements

Ensure quality, compliance, regulatory and security requirements are met for new and existing solutions

Ensure systems are documented for operations best practices and system maintenance

Work with support teams to ensure proper transition of services

Identify and address technical or operational gaps & inefficiencies

Collaborate with project managers and stakeholders in development of project plans

Manage issues escalated from downstream support teams ensuring SLA targets are met

Be an advocate for the customer experience

Education / Experience Requirements

Bachelor’s Degree (B.A.) from four-year college or university; or equivalent combination of education and experience

Minimum of 7 years in Information Technology, 2 years in a lead or supervisory role

Maintains working understanding of technology across many disciplines

Working knowledge of SOX and FDA 21 CFR Part 820 requirements

Firm understanding of IT best practices and frameworks such as ITIL

Understands technology trends and can identify how they relate to business needs

Experience delivering technical documentation including functional requirements, design specifications, work instructions, and installation qualifications

Proficient with Microsoft Office including Excel, PowerPoint, Word, Visio and PowerBI

Technical areas of knowledge should include and not limited to the following:

Microsoft Windows platforms

Microsoft Office 365

Microsoft Configuration Manager, Intune, or comparable platforms

Application packaging and delivery

Automation

Video Conferencing

Cloud Telephony

Security principles and best practices

Enterprise network architectures

Enterprise telephony and communications architecture

Specialized Skills / Other Requirements

Collaborative with strong interpersonal skills

Ability to solve complex problems

Ability to effectively communicate with employees and vendors at all levels of the business

Ability to lead a technical team in the development of systems requirements, design, and delivery

Ability to coordinate technical resources across multiple locations to accomplish goals

Ability to educate and train team members

Ability to learn new technologies and existing legacy infrastructure

TRAVEL REQUIRED: 20 %

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At Teleflex, we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or 3rd party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front.

Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 877-880-8588 or Talent@Teleflex.com.

Teleflex, the Teleflex logo, Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.

© 2024 Teleflex Incorporated. All rights reserved.