General Manager/ Operating Partner

Position: General Manager/Operating Partner

Immediate Supervisor: Market Supervisor/Multi-Unit Supervisor

Status: Exempt

Position Summary: This position is the highest management position at the drive-in and is responsible for leading and managing the drive-ins operations and employees.

Essential Job Duties:

Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate the drive-ins assistant managers and employees

Manage drive-in employees compensation levels pursuant to company guidelines

Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience

Manage opening and/or closing duties

Handle and properly escalate guest issues/concerns

Handle and properly escalate employee issues/concerns

Manage, plan, forecast, and adjust the drive-ins food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service

Lead regular team meetings to ensure employees are focused on operational standards and guest service

Manage and maintain all drive-in recordkeeping

Prepare and maintain all necessary operational reports

Develop, implement, and manage action plans regarding local marketing and business performance

Ensure proper maintenance of drive-in and equipment

Supervise and manage vendor performance

Comply with and enforce all company policies, procedures, and operational standards

Ensure compliance with all applicable federal, state, and local laws

Manage regular cleaning and sanitation duties pursuant to operational standards

Regular attendance

ADDITIONAL DUTIES:

As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards

As needed, perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards

Move and stock food product weighing up to 50 pounds

Perform other job-related duties as assigned or required

Time/Shift Expectations: Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements:

Education

Required – High school diploma or equivalent

Preferred – Advanced studies in business, restaurant management, or related fields

Experience

At least three years of restaurant management experience (QSR preferred)

Experience running a restaurant shift without supervision

Experience recruiting, interviewing, hiring, and managing employees

Knowledge/Skills

Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)

Knowledge of federal, state, and local health and safety laws and regulations

Basic computer, math, accounting, and reading skills

Effective verbal and written communication skills

Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions