Supervisor Care Management

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)

Nursing Clinical Ladder Program

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Days

Location : 701 EAST ALTAMONTE DRIVE, Altamonte Springs, 32701

The community you’ll be caring for:

Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando

serves as the major tertiary facility for much of the Southeast, the Caribbean, and South America

AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country

We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

The role you’ll contribute:

The Care Management Supervisor is under the general leadership of the Care Management Manager or Facility Director and assists in

monitoring and performing the daily operations and supervision of team members in the Care Management department.

The Care Management Supervisor is responsible for the daily front line operations as assigned by the Care Management Manager or

Facility Director. The Care Management Supervisor will serve as the primary point of contact for Care Managers, Social Workers and

patients, to provide mitigation for any barriers/concerns that may arise on the inpatient units. The Care Management Supervisor will

be responsible for supporting positive and safe patient outcomes, employee evaluations, and customer experience.

The value you’ll bring to the team:

Supervises daily operations of discharge planning and social services in the inpatient and emergency department setting as directed

by Care Management Manager or Facility Director, including:

Direct supervision of Care Management staff

Primary point of contact for inpatient unit Care Management related barriers/concerns

Manages own assignment and patient/department outcomes of those under direct supervision

Assists Care Management Manager/Facility Director to implement the Corporate Care Management strategies

Ensures active staff participation in daily Multidisciplinary Rounds

Serves as a point of contact for all identified stakeholders

Serves as a content resource regarding medical necessity criteria, patient status and discharge criteria

Assures staff documentation is completed per guidelines as evidenced by appropriate monitoring techniques and coaches staff as

needed

Facilitates care conferences for complex transitions and/or placements, as needed

Participates in hospital/medical staff meetings to review patients meeting criteria related to high dollar/ extended length of stay

and/or difficult placement seeks assistance from Care Management Manager/Facility Director, as needed

Reports pertinent quality/risk issues to appropriate individuals, departments and/or committees in a timely manner

Discusses patient, staff, physician, and other department complaints with Care Management Manager/Facility Director and follows

up with a written report submitted within 24 hours, as needed

Demonstrates a positive problem-solving attitude to staff, physicians and peers

Serves as a supportive change agent for Care Management model processes

Acts as a role model for Care Management department staff

Encourages team member engagement

Maintains open communication with staff

Assists with staff performance reviews/evaluations

Provides support and oversight with progressive corrective action plans

Balances schedules to meet department needs prior to posting

Communicates changes to expected schedule minimizes unscheduled absences

Plans job responsibilities for maximum utilization of staff

Resolves daily staffing issues

Minimum qualifications :

Registered Nurse: Associates Degree Nursing OR Social Worker: BSW

Two (2) years of experience in direct Care Management

State specific RN license if a nurse

Preferred qualifications:

Registered Nurse: BSN

Social Worker: MSW

Three (3) years of experience in direct Care Management

CCM, ACM, or RN-BC in Care Management

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Case Management

Organization: AdventHealth Orlando

Schedule: Full-time

Shift: 1 – Day

Req ID: 24034996

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.