Technical Writer II

We are united in our mission to make a positive impact on healthcare. Join Us!

South Florida Business Journal, Best Places to Work 2024

Inc. 5000 Fastest-Growing Private Companies in America 2024

2024 Black Book Awards, ranked #1 EHR in 11 Specialties

2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)

2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM (https://www.youtube.com/watch?v=NspiqEzcgRQ&t=2s) )! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling (https://www.modmed.com/company/leadership/) , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

ModMed (https://www.modmed.com/company/) is hiring a driven Technical Writer II to join our positive, passionate, and high-performing Client Education team focused on creating high-quality, easily comprehensible documentation to enhance the success of our Gastroenterology products and services. This is an exciting opportunity to collaborate closely with cross-functional teams, developing technical content, and overseeing administrative tasks to ensure the efficient flow of information within a fast-paced Healthcare IT company that is truly Modernizing Medicine! The Technical Writer II will not only produce clear and concise technical documents but also contribute to the development and maintenance of standards and style guides as well as aid in administrative duties such as creating dashboards and scheduling knowledge transfers.

Your Role:

Collaborate with product designers, developers, and subject matter experts to understand complex product details and features.

Research, plan, and develop comprehensive technical manuals, user guides, and product release notes.

Write and edit technical documents, adhering to established company standards and guidelines.

Review, revise, and enhance documents prepared by others, ensuring clarity, accuracy, and consistency.

Create and maintain dashboards to monitor documentation progress, quality metrics, and knowledge transfer schedules.

Spearhead the establishment and maintenance of style guides, ensuring consistency across all documentation and materials.

Facilitate knowledge transfer sessions, ensuring the smooth exchange of technical information among team members.

Provide advanced writing, editing, and design support to team members, offering guidance on best practices and maintaining a high standard of quality.

Skills & Requirements:

Bachelors Degree, Preferred in English, Journalism, or Communications.

3 years of experience as a Technical Writer or similar role preferred, minimum of 2 years required.

Knowledge of or experience with a technical subject such as software engineering.

Ability to translate highly technical information into easily understandable information for customers.

Excellent communication and interpersonal skills.

Able to write in explanatory and procedural styles for multiple audiences.

Excellent software troubleshooting skills.

Strong attention to detail.

Proficient in Microsoft Office.

Skilled at prioritization and multitasking.

ModMed Benefits Highlight:

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,

401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.

Generous Paid Time Off and Paid Parental Leave programs,

Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,

Company-sponsored Business Resource & Special Interest Groups (https://www.modmed.com/company/social-responsibility/) that provide engaged and supportive communities within ModMed,

Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,

Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,

Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.