Call Center Representative – Bilingual

This is a Call Center Representative – Bilingual Remote position.

Job Type: Full-time

Responsibilities: Direct communications with members, providers, and health plans. Confirmation of benefits and eligibility information to members, providers, and health plans. Provide confirmation of participating providers in the network. Provide claim status to members, clients, and providers. Resolve problems by identifying the customers complaint, selecting and explaining the best resolution for the issue; escalate to upper management when necessary. Keep managers informed of any issues that may require their attention to avoid or resolve an existing problem. Apply knowledge, experience, common sense, and critical thinking to all issues being dealt with. Multi-task and prioritize. Respond to general inquiries from members and providers (plan benefits, limits, co-pays, deductibles, policy procedures, reimbursements, etc.). Redirect callers when necessary. Follow up until completion on all issues that are not resolved on the initial contact, and keep parties updated on steps and actions taken. Service the maximum number of callers in the quickest and most efficient way without sacrificing the quality of the service.

Job Specifications: Typically has the following skills or abilities: 1 year of Member Services experience in the Healthcare industry. Proficient with computers. English and Spanish bilingual.

Call Center Business Hours: Monday – Friday, 8:00 AM – 7:00 PM EST/5:00 AM – 4:00 PM PST

Preferred Skills: Strong understanding of health plan terminology

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.

Salary Description: $15.00 – $17.00

iCare is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.