Help Desk Analyst 1

Genesis10 is seeking a Help Desk Analyst 1 for an 8- month on-site contract position with a leading client in Columbus, OH. This role pays $24/hour W2 based on experience.
Job Description:
Help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.
Job Duties:
Understanding of Desktop Support and Software Licensing Services.
Ability to image machines and install complicated software.
Uses creativity and innovation to automate and streamline processes and procedures.
Understands customer support, likes to work with people and can ensure that the customer is satisfied.
Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate.
Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
Troubleshoots basic network, software, printing and/or installation problems
Supports staff hardware moves for facility reorganization.
Experience with ServiceNow and Knowledge Base preferable.
Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.
Requirements:
Strong communication/leadership skills.
Strong influence, collaboration and negotiation experience.
Ability to collaborate with supporting resources across business and/or functional lines.
Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
Act as the escalation point for high priority support issues.
Ability to interpret end user license agreements.
Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
Must be knowledgeable in the English language/speak clearly and understandably use the English language.
Ability to understand and follow processes established for the Service Desk.
2 Years IT experience.
2 Years Troubleshooting experience.
2 Years experience documenting procedures.
Preferred Experience:
Experience using ServiceNow is required.
Retail customer service experience is desired.
Service Desk experience is required.
If you have the described qualifications and are interested in this exciting opportunity, apply today!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.
Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
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