Operations Manager – West Jefferson, OH

Description

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation’s workflow has three major components: First mile – where the product is housed and ready for order; Middle mile – where the order is hauled to your area; and Last mile – when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key Responsibilities and Job Elements:

– Support, mentor, and motivate your salaried and hourly workforce

– Lead large-scope projects with site and regional impact

– Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance

– Manage safety, quality, productivity, and customer delivery promises

– Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

– Lift up to 49 pounds and frequently push, pull, squat, bend, and reach

– Stand/walk for up to 12 hours during shifts

– Work in an environment where the noise level varies and can be loud

– Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)

– Continuously climb and descend stairs (applies to sites with stairs)

– Lead and supervise a team of Process Assistants and NES Learning Ambassadors (2-5 front-line non-exempt leaders and 1-2 Learning Ambassadors depending on location) and associates for bilingual approved cohorts in outbound or inbound operations.

– Carry out supervisory responsibilities in accordance with the organizations polices and procedures. At times this may require the need to support in both English and/or Haitian-Creole; Spanish, depending on the associate population need.

Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’ current openings.

Please review the Field Ops Transfer Policy on Inside to ensure you are eligible to apply for this role.

Basic Qualifications

– 3 years of employee and performance management experience

– Bachelors degree or equivalent, or 2 years of Amazon (blue badge/FTE) experience

– Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

– Experience managing a team of 2 salaried employees and 70 indirect employees

– Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.

– Demonstrated problem solving skills and analytical skills

– Excellent customer service skills, communication skills and interpersonal skills

– Track record of meeting or exceeding department performance goals

– A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.

– Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

– Able to communicate fluently in both English and/or Haitian-Creole; Spanish.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.