Bilingual Spanish-English Customer Service Agent

Job Title: Bilingual Spanish-English Customer Service Agent

Location: Fremont, MI

Job Type: Full-time, Temporary to Permanent

Pay Rate: $15 per hour

Shift: 2nd Shift (Exact hours will be discussed during the interview)

Job Description: We are looking for a Bilingual (Spanish-English) Customer Service Agent to join our team at a company in Fremont, MI. This is a 2nd shift position, perfect for those who prefer afternoon and evening hours. If you are fluent in both languages and have a passion for helping customers, we want to hear from you! The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle customer inquiries efficiently and professionally.

Key Responsibilities:

Assist customers in both English and Spanish via phone, email, and in-person inquiries.

Provide accurate information regarding products, services, and policies.

Handle customer complaints and resolve issues in a timely and courteous manner.

Process orders, returns, and exchanges, ensuring accuracy.

Maintain records of customer interactions and transactions.

Collaborate with other departments to resolve customer concerns.

Requirements:

Fluent in both Spanish and English (written and spoken).

Previous customer service experience preferred.

Excellent communication and problem-solving skills.

Strong attention to detail and organizational abilities.

Verification of High School Diploma or GED.

Reliable transportation to the worksite in Fremont, MI.

Pay Details: $15.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance