Customer Service Representative

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

15,000 trained professionals

250 locations worldwide

Fortune 500

Globally unified systems

Ensure smooth and timely freight process flow

Ensure accurate and timely data entry into our operating system

Ensure exceptions are monitored and actioned timely

Ensure accurate and timely client and vendor billing

Track and trace Drayage Management and/or Air Import files as required

Ensure timely clearance and delivery of freight to customer for Import shipments

Ensure documents are sent to customer or broker for customs purposes in a timely manner

Interact with our customers in arranging their international shipments, meeting customer service standards

Meet compliance regulations at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements

Meet KPI standards, as per the company’s procedures

Understand department process flow, constantly looking for areas of improved efficiency

Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)

Overseas communications, timely responses to emails and requests (internal and external)

Ensure all customers standard operating procedures are followed and updated

6 months to 1 year related experience and/or training; or equivalent combination of education and experience

Understanding of air and ocean documentation process a plus

Understanding of Final mile drayage process a plus

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Pro-active, strong organizational skills

Proficient with Microsoft Office (Excel, Word, PowerPoint)

Expected salary: $24-$27/hour

Eligible for bonus

Expeditors offers excellent benefits:

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)

Holidays (10)

Flexible Days (2)

Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)

401(k) Retirement Savings Plan with employer match

Employee Stock Purchase Plan (ESPP)

Medical, Prescription Drug, Dental & Vision Coverage

Health Savings Account (HSA)

Life and Disability Insurance

Paid Parental Leave (additional eligibility criteria)

Dependent Care Flexible Spending Account (DC FSA)

Commuter Benefit

Employee Assistance Program (EAP)

Training and Personnel Development Program

Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.