Front Desk Registrar – Urgent Care – Nuckols Road

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Are you passionate about improving the patients experience through high quality, convenient, and connected care delivery?

Welcome to urgent care, the way it should be. At Bon Secours Urgent Care, we understand the many complexities of life and healthcare, which is why our team strives to create a better, easier experience. Our clinics are designed to provide convenient, same-day care that is connected to services and a ministry passionate about making health care easier.

We are seeking highly motivated and skilled professionals who share a passion for excellence in care delivery, along with a desire to join a growing service line.

Apply today to learn more about opportunities available at our Bon Secours Urgent Care in Richmond, Virginia!

As a full-time Urgent Care team member, you will enjoy contributing three 12-hour shifts per week, including weekend rotations and paid Holidays allowing yourself plenty of time for friends, family, and self-care !

The Patient Services Representative is the welcoming agent for patients into the urgent care center and collects necessary information to initiate the urgent care visit. The registrar communicates and models the mission and values of Bon Secours.                      

Essential Job Functions

Collect patient information and co-pays required to initiate an urgent care visit and document such information within the electronic medical record (EMR). 

Answers phone in a manner consistent with Bon Secours standards of excellence, appropriately routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.

Follows front end revenue cycle check-in standard work including Obtains registration from patients and accurately enters required information into the computer system, secures signatures on all required forms and updates information accordingly, Registers patients in a timely and accurate manner, collects missing information from the patient, Collects necessary co-pays and/or collection balances from the patient.

Maintains a safe and supportive environment by keeping the work area, supplies, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.

Participates as an active member of the patient care team, including attendance at clinical huddles.

Reconciles cash drawer at the close of the day. Schedules follow-up appointments and/or assists with scheduling other services for patients.

Other duties include but not limited to DOT specimen collection, ordering supplies, cleaning and/or disposing of contaminated supplies, scheduling, phone triage, 

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Employment Qualifications

Education Qualifications

Required Minimum Education: High School Diploma or GED

Minimum Qualifications

At least one year of face-to-face registration or Customer Service experience.

Strong oral communication skills, good attention to details, and an ability to multitask.

Many of our opportunities reward your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com