Intake Specialist/Housing Services

SNAP is seeking a qualified individual for an Intake Specialist position to work in SNAPs Housing Services Core. This position is full-time and open to all qualified individuals. 

Interested applicants must submit a completed SNAP application and resume.

Open until filled

SNAP values diversity in its work force and is committed to Equal Opportunity and Affirmative Action.  Please send an email to employment@snapwa.org to request any accommodations necessary to apply for this position.

Position Summary:  Responsible for the screening and intake of client information for eligibility and processing of the Minor Home Repair and Single Family Rehab teams.

Principle Duties and Responsibilities:

1. Supports operations as needed which includes phone, email and in person communications with clients, document gathering, data entry, and responding to inquiries about programs.
2. Works with coworkers and volunteers to promote a positive, respectful, and productive working environment, while protecting client confidentiality and dignity.
3. Screens clients requesting Minor Home Repair and Single Family Rehab services ensuring completion of required intake information.
4. Enters data into database; compiles and completes records and reports and maintains paperwork for files within program guidelines.
5. Cross trains to further assist the Loan Processor or MHR Qualifier in their duties.
6. Assists with marketing of housing improvements programs.
7. Provides excellent customer service at all times as well as helps to grow the customer service culture within the agency.
8. Completes assigned projects and performs related duties as needed or situation dictates
9. Within the context of the stated principal job duties, serves as an ambassador of SNAPs mission and values

Education and Experience

– Required: High school diploma or equivalent required; Minimum three years of administrative or clerical experience.
– Preferred: Additional education and experience in administrative services preferred.

Knowledge, Skills, and Abilities

– Ability to empathize with and advocate for low-income households, and to maintain confidentiality with personal information
– General office skills, including working with multi-line phone system, filing, and basic bookkeeping
– Proficient in computer operations including word processing, spreadsheets, and database
– Knowledge of minor home repair and single family rehab techniques
– Strong communication and interpersonal skills, with emphasis on effectively working in a team environment and with a diverse population
– Strong organizational, planning, and multi-tasking skills, with ability to organize and maintain substantial records
– Ability to work independently, using initiative and judgment to resolve problems and ensure workflow is appropriately addressed in a timely manner
– Ability to read, understand, and comply with program guidelines