Branch Manager/Team Leader

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At Gesa, we believe in the power of our people. Coming from all walks of life, our team members individual stories and unique experiences are our most valuable asset. But its how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

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Role Summary:

The Branch Manager/Team Leader is responsible for all operational oversight and delegation, direct and indirect supervision of all full-time equivalency (FTE) within the branch, budget and effective cost management, and overall performance of the branch. This position will oversee an Assistant Branch Manager/Team Leader in their branch. They are also proactively engaged in business development activities in the community.  The Branch Manager/Team Leader is a coach and mentor to team members and uses their exceptional member service and senior experience to onboard all new team members in the branch.  Additionally, the Branch Manager/Team Leader can fluidly transition between tasks assisting members and supporting the branch as a Member Service Associate (MSA), Sr. MSA, Personal Financial Representative (PFR), Sr. PFR, and Assistant Branch Manager/Team Leader. The Branch Manager/Team Leader is excellent at deepening member relationships by referring, following up, and contacting members through phone calls and other communication methods.  Team members assigned to this position have the substantial responsibility of developing, mentoring, and training Assistant Branch Manager/Team Leaders to be successful and effective leaders within the credit union.

What You Will Be Doing:

Provide exceptional member service to all whom we serve

Solve problems, take ownership of member concerns, provide prompt resolutions, and provide timely follow-up on concerns and resolutions when necessary

Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members

Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures

Offer appropriate products and/or services to deepen member relationships and refer to other expert team members and/or departments as appropriate

Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships

Ensure branch equipment is always working properly and promptly acts when equipment is malfunctioning

Proactively engage in business development activities in the community that contribute to branch and organizational goals. Participate in outreach activities to strength community relationships.

Responsible for the oversight of the branch budget and cost management

Responsible for managing the overall branch performance and profitability

Fluidly transition between tasks as an MSA, Sr. MSA, PFR, Sr. PFR, Assistant Branch Manager/Team Leader, as necessary

Review documents and transactions prepared by team members to ensure they accuratel