IT Support Specialist – Associate

All the benefits and perks you need for you and your family:

– Benefits from Day One

– Paid Days Off from Day One

– Student Loan Repayment Program

– Career Development

– Whole Person Wellbeing Resources

– Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

The role you’ll contribute:

Must have ONE of the following IT related certifications:

• CompTIA A

• CompTIA Network

• CompTIA Security

• Cisco CCNA

• ISC2 CC

• AWS Certified Cloud Practitioner

• Microsoft 365 Certified: Endpoint Administrator Associate

• Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)

The IT Support Specialist (ITSS) Associate is an entry level hourly position responsible for supporting providers, clinicians, and business professionals that use technology solutions to improve their work processes. This position provides accurate and timely support services for consumer devices. Associate support specialist is responsible for installing, configuring, and troubleshooting all consumer-based hardware, software, and peripherals. This position is a direct interface to the customer on behalf of other Adventist Information Technology (AIT) technical teams and will provide local or remote support and troubleshooting. Essential job duties require participation in on call; use of a personal cell phone for voice and data communications; periodic weekend and night work; travel between locations to provide support as required.

This Associate position consults with and receives directions from senior ITSS staff and/or management regarding consumer equipment or work unit problems and malfunctions. Assists with consumer and team training. Provides status reports, problem-resolution summaries and work instructions as required.

Responsibilities:

• Install consumer-based hardware and software on devices and operating systems.

• Provide detailed descriptions within ServiceNow tickets.

• Follow AIT standards for devices and software.

• Work with enterprise AIT technical and business support teams as required.

• Perform preventive maintenance on authorized AdventHealth devices.

• Communicate with consumers to provide solutions to technical problems.

• Work on projects and special initiatives.

• Follow and maintain AIT standard operating procedures for field operations.

• Basic level support of audio video (AV) technology.

• Reference centralized AIT Field Operations knowledge bases.

• Perform basic level repairs for AdventHealth devices.

• Work with our designated AdventHealth IT vendors for support.

• Meet the standard service level agreement (SLA) for incident and request.

• Follow standard procedures for imaging devices.

Qualifications

The expertise and experiences you’ll need to succeed:

KNOWLEDGE AND SKILLS REQUIRED:

• Basic working knowledge of various Internet Browsers.

• Familiarity with Microsoft Office suite.

• Familiarity with current Microsoft and Mac operating systems.

• Basic familiarity with device imaging processes.

• Basic knowledge of mobile devices hardware.

• Familiarity with projects and time tracking.

• Demonstrates effective technical troubleshooting and problem-solving skills, with some supervision.

• Basic knowledge of workstation management software.

• Familiarity with common peripherals and accessories.

• Basic working knowledge of best IT security practices.

• Basic understanding of IT network hardware, software, and general concepts.

Knowledge and Skills Preferred:

• Experience working in a Healthcare environment.

• Experience working in a consumer centric environment.

EDUCATION AND EXPERIENCE REQUIRED:

• High School Diploma or equivalent.

• At least 1 year experience in the desktop environment.

EDUCATION AND EXPERIENCE PREFERRED:

• Associate degree in computer technology, or 2 years of equivalent work experience.

CERTIFICATIONS:

Must have ONE of the following IT related certifications:

• CompTIA A

• CompTIA Network

• CompTIA Security

• Cisco CCNA

• ISC2 CC

• AWS Certified Cloud Practitioner

• Microsoft 365 Certified: Endpoint Administrator Associate

• Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Information Systems

Organization: AdventHealth Information Technology

Schedule: Full-time

Shift: 1 – Day

Req ID: 24034867

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.