Property Management – Maintenance Technician – Kissimmee (Ascend Reunion Crossing)

D.R. Horton, Inc., the largest homebuilder in the U.S.,was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information.

DHI Communities is a multifamily development division of D.R. Horton, Inc.

DHI Communities is currently looking for aService Technician-PM. The right candidate willhelp maintain our multi-family communities and deliver a high level of customer satisfaction. They will facilitate all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Service Technician is responsible for the maintenance of the community including community inspections, repairs, general maintenance and turn process, as well as proactively resolving customer issues prior to and after move-in and submitted work orders.

Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

Evaluate resident repair issues to determine if they are warrantable items
Complete assigned work orders generated from resident requests for service, as well as routine upkeep of the community by diagnosing the source or cause of a defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements
Complete the make-ready process to prepare vacant homes for leasing and new move-ins by completing the pre and post move-out inspections, creating a “punch” list of maintenance work and supplies required and complete work
Perform necessary repairs to homes such as (but not limited to) minor electrical, minor pluming, minor HVAC, texture repair and painting
Schedule and manage subcontractors to make designated warranty and make ready/turn repairs in the absence of the Service Manager
Certify warranty work is completed within contractor obligations
Follow up with residents to ensure concerns are addressed in a timely and professional manner and satisfaction of work is met. Solicit online reviews to enhance reputation of community
Monitor inventory and supplies and inform Service Manager when supplies need to be ordered
Undergo training for managing construction walks on ready units, ensuring the highest quality standards are met, using checklists to document items to rectify and sign-off on acceptance as a management representative in the absence of the Service Manager
Field emergency service calls when on call after hours and on weekends
Conduct moves in and out orientation process including condition of home and arrange for any work needed as identified during move in inspection
Maintain the grounds, common areas, and amenities. Some examples include picking up trash, maintaining dumpster enclosures, pet waste, debris, pressure-washing, performing general cleaning, painting curbs and signage
Participate in on-going training by Service Supervisor and other resources as needed and/or required
Maintain accurate records of all maintenance and repair work performed
Effectively communicate with various support teams to ensure quality documentation, reporting and community performance
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Ability to work overtime and be on-call for emergency services after hours

Required Qualifications
High school diploma or general education degree (GED)
1 or more years related experience preferred, including carpentry work, drywall, texture repair and painting
Must have a valid driver’s license, proof of car insurance, personal supply of general tools, and be willing to drive among designated communities in daytime and nighttime
Ability to work independently and be productive without supervision
Ability to utilize DHI Residential warranty applications on a smart phone, tablet, or laptop
Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DHI Residential warranty applications
Proficiency with text and email
Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision
Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock
The noise level is generally loud

Preferred Qualifications
Prior experience as a Service Tech or groundskeeper in Residential/Property Management preferred
Experience with minor electrical, plumbing and HVAC repair work preferred
Community onboarding and disposition experience is a plus
EPA and CPO of license are a plus

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Medical, Vision and Dental
401(K)
Employee Stock Purchase Plan
Flex Spending Accounts
Life Insurance
Vacation, Sick, Personal Time and Company Holidays

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Job: Operations

Organization: MultiFamily / Communities

Title: Property Management – Maintenance Technician – Kissimmee (Ascend Reunion Crossing)

Location: Florida-Kissimmee

Requisition ID: 2405567