Resident Services Coordinator

The primary purpose of this position is to plan, organize, implement, and evaluate the delivery of services and implementation of strategies to improve resident quality of life. The incumbent is responsible for administering resident service programs provided to families, including Project-Based Voucher (PBV) residents and Housing Choice Voucher Program (HCV) participants. The position applies for various private and public grants to leverage funds to support resident service programs and initiatives. Work is performed under the general supervision of the Executive Business Coordinator with considerable latitude for independent judgment and decision-making.

All activities must support the Auburn Housing Authority (AHA) and its managed agencies missions, strategic goals, and objectives.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

Resident Services

1.Coordinates the resident services function of the AHA, develops and implements methods to assess the economic, educational, and social needs of PBV residents and HCV participants; works to address resident and participant needs in program offerings.
2.Counsels residents and participants on financial, medical, social, and domestic issues; assists residents and participants in finding financial and other assistance when needed; monitors family crisis situations and assists as necessary; assists residents and participants in crisis situations by providing referrals and application assistance for specialized services.
3.Plans and conducts events and programming for residents and participants, including job skills training; after school and recreational programs; budgeting workshops and social services events for seniors, adults and youth.
4.Facilitates partnerships with local organizations; coordinates programs and trainings for residents and participants.
5.Works collaboratively with the HCV and Multifamily Housing Departments with developing and implementing resident and participant programs and initiatives through establishment of long-range program goals; assists in implementing prioritized strategic initiatives that provide a broad range of human services.
6.Works closely with resident leaders, property management staff, and other AHA personnel in identifying and addressing the needs of residents and participants.
7.Makes informed and appropriate recommendations for resident services or assistance through AHA, outside agencies, or service providers; conducts follow-up in a timely manner to ensure that residents and participants have obtained services.
8.Collects, analyzes, and reports data on AHA resident programs and initiatives.
9.Ensures that program files and filing systems are current, accurate, and neat at all times.
10.Assists with the completion of special assignments and projects; performs research and provides supportive materials as needed for special projects.
11.Researches and remains abreast of available community services and forms relationships with service providers; ensures that AHA staff and residents are made aware of available services and assistance options; contacts service providers and facilitate service delivery by providing accurate information to service providers as required.
12.Drafts correspondence, technical reports, and status reports; ensures documents are consistently formatted and grammatically correct.
13.Develops, implements, and administers housing counseling programs that include credit counseling, homeownership orientation, and other programs aimed at expanding affordable housing opportunities.
14.Writes and submits applications for grant, foundation, and related funding. Ensures that application requirements are met, supporting documentation is provided, any matching funds are secured, and that applications are submitted in a timely manner.
15.Develops and maintains budgets for all programs to ensure that available funding is sufficient to meet program needs. Identifies alternative sources of funding, as needed.
16.Manages grants in accordance with funding agreements. Coordinates and submits periodic reporting in accordance with grant or funding requirements. Completes periodic reviews of activities and determines any necessary modifications to maximize the effectiveness of programs and initiatives.
17.Assists with the development, promotion and implementation of resident organizations, including the Resident Advisory Board and ensures that annual goals and objectives are met.
18.Coordinates and identifies other available services and resources in the local community. Establishes cooperative relationships with other community service providers and coordinates service delivery for AHA residents and participants and for families residing in Auburn and the surrounding areas.
19.Coordinates volunteer activities and events to assist residents. Provides support, as needed, to ensure that volunteer efforts are maximized.
20.Develops a cohesive network of service providers in an effort to address resident and participants needs timely.
21.Reviews Federal Regulations to ensure the AHA complies with all applicable HUD requirements.
22.Attends professional meetings and training sessions to ensure proficiency in the administering resident service programs.
23.Acts as the liaison to identify resources and services for residents in the Auburn community.
24.Completes other resident services tasks as assigned.

Community Relations

1.Plans and conducts community outreach events.
2.Communicates with news media for public relations events and initiatives.
3.Represents the AHA at local meetings and gatherings; creates relationships with local partners.
4.Assists with planning and implementation of resident and community events.
5.Completes other community relations tasks as assigned.

Food Pantry Administration

1.Coordinates the operation of the Boykin Community Center Food Pantry, including ordering, stocking, and staffing.
2.Ensures the Food Panty maintains adequate food material supply.
3.Ensures the Food Panty complies with all reporting requirements.
4.Facilitates partnerships with local organizations to coordinate volunteers.
5.Conducts outreach to determine needs associated with food insecurity.
6.Develops new programs and services to address food insecurities within the community.
7.Facilitates partnerships with local organizations to coordinate programs for residents and participants.
8.Counsels residents and participants to discover food insecurities.
9.Writes and submits applications for grant, foundation, and related funding. Ensures that application requirements are met, supporting documentation is provided, any matching funds are secured, and that applications are submitted in a timely manner.
10.Manages grants in accordance with funding agreements. Coordinates and submits periodic reporting in accordance with grant or funding requirements. Completes periodic reviews of activities and determines any necessary modifications to maximize the effectiveness of programs and initiatives.
11.Ensures that program files and filing systems are current, accurate, and neat at all times.
12.Collects, analyzes, and reports data on food pantry programs and initiatives.
13.Ensure all designated Food Pantry funding is expended as required.
14.Drafts correspondence, technical reports, and status reports; ensures documents are consistently formatted and grammatically correct.
15.Develops and maintains budgets for all programs to ensure that available funding is sufficient to meet