Business Controls Manager

BUSINESS CONTROLS MANAGER

WHAT IS THE OPPORTUNITY?

This position will work directly with the City National Banks (“CNB”) and Business Control Officer (“BCO”) and Senior Business Control Manager for (XXX) Banking and will partner with the Risk Framework leadership team. Responsibilities will encompass support in issue identification, solution design, and implementation, leveraging industry practices and coordination with colleagues across the organization. This role is expected to contribute constructively and balance challenges, supporting alignment of business objectives with CNBs risk appetite and established limits.

What you will do

Responsible for the partnership and support in development and implementation of new programs/strategies, implementation of regulation, rules, and risk management requirements.

Analyze, evaluate and periodically review current risk management practices across the organization, including activities at network affiliates. Collaborate closely with colleagues across the 2nd and 3rd lines to strengthen the control environment and enhance risk management practices.

Analyze and evaluate data that effects the technical, operational, and business functions and provide insight to the practical impacts/implications to the business line.

Execute essential risk program functions, including Risk and Control Self Assessments (RCSA’s), Key Risk Indicators (KRI’s), Issue Management, Operational Losses, and more. Provide informed and valuable risk and control perspectives other members of the Business Control team and Business Units.

Contribute to the development of a robust risk culture, risk conduct, and risk literacy within the first line of defense, including design and implementation of preventive and detective controls relating to (XXX) Banking activities.

Participate in conducting research, analyzing, and interpreting data and information to support strategies, initiatives, organizational planning, and business model adjustments.

Act as the business teams’ liaison for business line risk management, compliance activities, legal engagement, and internal or external audits.

Act as a liaison representing Business Control Office at both internal and external meetings; establishing and cultivating strong working relationships with all stakeholders. Attend meetings with and/or in place of SVP BCO, provide feedback and escalate decision.

Build and sustain effective relationships and alliances both internally and across all lines of business and staff areas to help deliver results and to ensure opportunities are identified, analyzed and managed appropriately. Understand interdependencies to achieve success.

Partner with team members to contribute concise communication materials for senior management. Develop presentations for internal and external meeting that are compelling, concise, and graphical to convey message.

Prioritize organizational risk management objectives.

Direct and participate in special projects as necessary.

Facilitate audit and examination activities.

Cultivate and grow risk talent within the organization through coaching, mentoring, and occasionally assisting with review of applicable training.

Must-Have

Bachelors Degree or equivalent

Minimum 8-10 years managing projects

Minimum 8-10 years within or related to financial services

Minimum 3 years of operational risk management control design, testing, and/or auditing in a financial institution.

Skills and Knowledge

MBA, JD, or other advanced degree (e.g., JD, MBA, Masters, etc.) preferred

8 years of experience managing projects

7 years in a role requiring complex problem solving

Strong interpersonal and influencing skills – and ability to interact with colleagues at all levels in a peer-like way, and achieve goals without direct control over resources

Strong emerging end-to-end generalist problem solving skills, e.g.,

Defining and deconstructing problems

Prioritizing issues and analysis

Structuring and building quantitative and qualitative/conceptual analyses

Knowledge in Financial Services, Project Management

Knowledge of risks associated with banking operations and payment systems as well as industry best practices, with particular focus on development and tracking of Key Risk Indicators (KRIs), Risk and Control Self-Assessments (RCSAs), and control testing.

Strong knowledge of financial institution regulatory requirements, especially as related to banking operations.

Understands the importance of relationship building, empathy, and finding common ground with colleagues and partners across the organization.

Ability to work independently under general direction toward established goals and objectives.

Ability to interact effectively with all levels of Bank personnel; strong analytical skills; strong project management and organizational skills; excellent verbal and written communication skills; strong presentation skills.

Strong knowledge of desktop applications such as MS Word, Excel, Access, PowerPoint, etc.

Ability to analyze complex situations and provide guidance, make recommendations, and/or escalate the issues appropriately.

CRISC, CISSP, and/or CISM certifications preferred

Demonstrated ability to Influence change, build relationships, communicate effectively, work under pressure, manage multiple priorities and deliver high caliber results.

Proficiency with MS Excel and PowerPoint

Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.

Diverse problem solving experience

An outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), work well in cross-functional teams

Quick learning ability, outstanding analytical skills and a structured way of thinking, your attention to details is exceptional

Operate well under stress, even faced with tight timelines for ambitious deliverables Significant experience in driving operational change with front line to senior leadership personnel

Excellent relationship and stakeholder management skills

Be able to handle uncertainty well, and are able to simplify complexity

Compensation

Starting base salary: $111,408 – $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .

ABOUT CITY NATIONAL

City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami. In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.

City National Bank does business in Miami and the state of Florida as CN Bank.

For more information about City National, visit cnb.com .

EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION

City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/1/159726e0-aeb1-4058-9052-d7a2d69626b8.pdf)

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email (TalentAcquisition@cnb.com) or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.