Customer Account Billing Analyst – Hybrid – Sarnova

Position Title: Customer Account Billing Analyst – Hybrid – Sarnova

Req ID: 4698

Location: Dublin, Ohio

Remote: Hybrid

## Job Description

Overview

We are looking for a Customer Account Billing Analyst, to join the Sarnova team. Hybrid office. M&F work from home, T-Th office based.

Sarnova is the leading national specialty distributor of health care products in Emergency Medical Services (EMS) and Respiratory Markets and is the industry leader in Revenue Cycle Management within Emergency Medical Services (EMS). The company operates through several market-leading companies including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, EMP and Cardio Partners, a full Sudden Cardiac Arrest Solution provider, and Digitech, the leader in EMS revenue cycle management.

Responsibilities

Summary:

The Customer Account Billing Analyst partners with our customers and internal business partners (Customer Service, Warehouse Operations, Sales, Accounting and Finance) to resolve billing and invoicing concerns. This individual will be responsible for researching discrepancies between the customers records, expectations, and the Companys records. As well as assist customers with account reconciliations, proof of deliveries, return information etc. to resolve any inconsistencies between the customer and the Company while actively collecting payments in a timely manner.

Organizational Impact:

Timely customer account reconciliation allows Company financial flexibility by lowering our working capital requirements through sustained DSO management and a reduction in our exposure to bad debt.

Essential Duties and Responsibilities:

– Work with our customers and internal Sarnova Business Partners to resolve billing issues in a responsive and professional manner.
– Research discrepancies between the customers records and the Companys records. Provide customers with account reconciliations, proof of deliveries, return information etc. to resolve any inconsistencies between the customer and the Company.
– Maintain accurate contact information on our customers and adequately document all correspondence (both oral and written) with our customers.
– Ensure the timely communication of monthly statements using our customers preferred method (mail, fax or e-mail).
– Establish and maintain a standardized routine for sending payment reminders at (15 day, 60 day, etc.) to our customers.
– Actively work with customer concerns regarding invoices to ensure timely payment.

Skills and Experience Required:

Effective communication skills, both oral and written.

Experience with business to business transactions: invoicing/billing transactions, and statements.

Demonstrated ability to work effectively in an integrated accounting system.

Experience with any of the following in a business to business environment desired but

not required: Accounts Receivable, Customer Service, Billing/Invoicing, Accounts Payable.

Customer service-oriented with a desire to proactively identify and resolve potential issues.

Desire to take ownership of accounts and develop and sustain successful relationships with our customers.

Detail-orientated with the ability to work through a large amount of detail to reconcile accounts, resolve customer issues and obtain prompt payment

Sense of accountability for individual and team results.

Goal centered motivation; results driven.

Willingness to do whatever it takes to serve th