Lead Field Service Technician

As a Lead Field Service Technician here at Honeywell, you will have the opportunity to lead and manage a team of field service technicians, ensuring efficient and effective service delivery for fire life safety systems. Your expertise and leadership will drive the success of our field service operations, ensuring customer satisfaction and safety. You will report directly to our Field Service Manager and you will work out of our designated location on a hybrid work schedule.

In this role, you will be responsible for leading a team of field service technicians, providing technical guidance and support for fire life safety systems. You will oversee field service operations, ensuring efficient and effective service delivery to our customers. Your expertise in fire life safety systems, along with your strong customer service and computer skills, will be crucial in ensuring the safety and satisfaction of our customers.

Key Responsibilities

Lead a team of field service technicians, providing technical guidance and support for fire life safety systems

Oversee field service operations, ensuring efficient and effective service delivery

Provide technical expertise and support for complex technical issues, both remotely and on-site

Collaborate with cross-functional teams to develop and implement solutions for customer needs

Conduct training sessions for field service technicians and customers.

Stay updated with industry trends and advancements, and provide recommendations for improvement

Ensure compliance with company policies, procedures, and regulatory requirements

YOU MUST HAVE

Minimum of 4 years of proven experience in field service engineering, with a focus on fire life safety systems

Strong technical knowledge and expertise in fire life safety systems.

Willingness to have or obtain Nicet II certification.

XLS3000 and Verifier tool experience.

Computer Skills

Excellent leadership and team management skills

Ability to effectively manage and prioritize multiple projects and tasks

Experience in driving process improvements and implementing best practices

Strong problem-solving and decision-making abilities

Excellent communication and interpersonal skills

High School Diploma, or equivalent. Some experience in the field.

WE VALUE

Bachelors degree in Engineering or related field experience.

Strong leadership and mentoring skills

Ability to work independently and make sound decisions

Continuous learning mindset and willingness to stay updated with industry advancements

Excellent communication and interpersonal skills

Results-oriented approach and ability to offer, develop and drive projects to successful completion

Strong problem-solving and analytical abilities

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.