Job Information Lead Specialist-Comm Client Services-SBA

Experis IT ManpowerGroup has partnered with a leading Financial Co in Brooklyn, OH , for a Lead Specialist Comm Client Services – SBA role to assist their team. This is an Onsite role.

Industry: Financial Co

Title: Lead Specialist Comm Client Services – SBA

Location: ONSITE – Brooklyn, OH

Duration: 6 months’

Pay: $23 per hour.

Job Description

Administers moderate procedures, analysis, tasks, and reportingfor filing, recording, processing, servicing, recording, and/or organization ofDocumentation associated with a product or process.

Reviews and ensures proper documentation or procedures are usedfor complex activities and also checks the work of the less experienced employee

Identifies and resolves moderate issues by following establishedGuidelines.

Refers more complex problems to the Senior Specialist or supervisor.

May provide service about billing inquiries, service requests, suggestionsand complaints from customers

Uses independent thought to recommend and implement programs toSolve complex issues, contribute to workflow or process change and redesign,and forms a strong understanding of the specific product or process

Research requests to a logical conclusion and execute remedialAction.

Communicate to the requester the results of the research and the resolution ofThe problem effectively and timely.

Other duties as assigned, including the performance of special tasksAnd follow up for accurate and timely completion of transactions

You will need to have:

Experience in commercial lending, preferably with a focus on SBA loans.

Knowledge of SBA loan programs, including 7(a) and 504.

Strong interpersonal skills and ability to build rapport with clients.

Detail-oriented and organized.

Ensure compliance with SBA regulations and internal policies.

High School Diploma or equivalent work experience required.

Bachelors degree in Finance or Accounting preferred

2 years of experience and a strong knowledge of commercial loan servicing

Demonstrates a solid understanding of accounting principles

Familiarity with systems such as CLS/CL3 and LoanIQ

Proven excellent verbal/written communication and interpersonal

Skills:

Excellent judgment and decision-making skills, demonstrated leadership skills

Strong analytical, research, and problem-resolution skills

Comfortable navigating multiple computer systems and applications to utilize resources to draw conclusions & solve complex challenges

Moderate knowledge of banking policies, procedures, and government regulations

Ability to perform complex scheduled and non-scheduled maintenance functions

Excellent internal and external customer service skills and proven ability to diffuse difficult customer situations independently

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employees race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.