Job Information Lead Specialist-Comm Client Services-General Ledger Specialist

Job Title: General Ledger Specialist

Location: 4910 Tiedeman Brooklyn, OH 44144 / 4 224 Ridge Lea Road, Amherst, NY 14226

Pay Rate: 25/HR

Duration:6 Month with extension

SBA Loan experience

Commercial loan experience

Hours M-F 8am – 5pm ET. Once a month, a late shift of 11:00am-7:30pm is required.

Training: 100% on-site for the first 6 weeks Possibly could be Hybrid

Position Summary:

The Lead Specialist plays a key role in a high-performing team, responsible for supporting commercial clients through telephone and written communications. This role includes the timely processing of commercial monetary transactions and both scheduled and non-scheduled loan maintenance. The Lead Specialist supports the growth and servicing of the commercial portfolio while delivering exceptional customer service to internal and external customers. With some supervision, this position focuses on executing basic to moderate processing tasks, with opportunities to expand into more complex issues as experience develops. Additionally, the Lead Specialist will handle operational and administrative tasks that require occasional decision-making and escalate issues as needed. The ideal candidate will have a basic to moderate understanding of commercial loans and commercial loan servicing.

Key Responsibilities:

Administer moderate procedures, analysis, tasks, and reporting related to filing, recording, processing, servicing, and organizing documentation for commercial loans.

Review and ensure proper documentation or procedures are used for complex activities and check the work of less experienced employees.

Identify and resolve moderate issues according to established guidelines, escalating more complex problems to senior specialists or supervisors as needed.

Provide customer service for billing inquiries, service requests, suggestions, and complaints from customers.

Use independent judgment to recommend and implement programs to resolve complex issues, contribute to workflow and process changes, and develop a solid understanding of specific products or processes.

Conduct research and resolve requests by executing appropriate actions, ensuring timely and effective communication with requesters about the resolution.

Perform other assigned duties, including special tasks and follow-up for accurate and timely completion of transactions.

Day-to-Day Tasks:

Accurately and promptly process monetary transactions, including Dollar Transaction Forms and Loan Initial Funding Requests via the Centralized Funding process.

Balance general ledger entries via the Automated Posting Application (APA) to minimize account discrepancies and collaborate with the Accounting department to resolve discrepancies in a timely manner.

Post DDA entries via APA to the Hogan system, issue cashier’s checks, and process outgoing wires based on service requests.

Handle requests received through departmental systems (Quest, databases, KeyView), including processing Fee Waiver requests, reapplication of payments, researching missing or misapplied payments, and producing payment history statements.

Perform maintenance transactions on the CLS system, such as setting up borrowing base ticklers, Advance Paydown ticklers, and other system changes related to monetary and indicative data.

Carefully and promptly review and take action on various reports to prevent potential customer impact issues and maintain system integrity.

Education & Experience Requirements:

High School Diploma or equivalent work experience required; Bachelor’s degree in Finance or Accounting preferred.

2 years of experience with a strong knowledge of commercial loan servicing.

Solid understanding of accounting principles.

Familiarity with systems like CLS/CL3 and LoanIQ is a plus.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the Worlds Most Ethical Companies for the 13th year – all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employees race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.