Signing Services Coordinator

Genesis10 is seeking a Signing Services Coordinator for a contract with our client in Akron, OH. This is a six-month contract assignment and will work 100% onsite.
Hours: 10:00 am – 7:00 pm – Monday – Friday
Training first 60 days – hours will be 9:00 am – 6:00 pm on Mon – Fri
1 – 2 Saturday shifts per month are required ( these are 4 hour shifts )
Job Description:
Coordinate the processing and management of signing services for our customers through our vendor network of signing agents. Focus all efforts on meeting or exceeding our customers turnaround time and service expectations and requirements, while holding down vendor costs. Build and maintain strong working relationships with our customers and vendors alike.
Key Responsibilities:
Manage signing agent network to ensure exceptional and professional experience for Companys customers and their consumers.
Ensure fee management, vendor communication standards, technology usage and compliance and quality control expectations are being met by staff and vendor partners.
Process, monitor, and follow up on all open signing services assignments daily to ensure customers expectations and turnaround time requirements are being met, while utilizing the follow up Queue and maintaining our order tracking system.
Monitor the incoming signing services requests emailed or delivered in accordance with turnaround time standards and department guidelines.
Acquire understanding of processing correction requests and re-works.
Assist QC by setting quality expectations for signing services to meet industry guidelines and customer specifications.
Manage the signing agent network, including negotiations with vendors to improve service and decrease costs.
Monitor and handle the signing services box according to department guidelines.
Recruit qualified signing agents for signing agent network, obtain and maintain licensing/background checks/E&O Ins/certification and negotiate fees.
Assist in vetting signing agents to meet customer specifications.
Assign signing services, based on experience, fee, turnaround time, and signing agents performance.
Maintain vendor records with background checks, E&O and signing agent data.
Manage status updates from vendors and customers in a courteous and timely manner.
Reconcile RealEC orders with order tracking system, while resolving any discrepancies.
Educate vendors on our customers specifications as they relate to the assigned order and product.
Update and maintain all areas within system of record as it relates to orders and vendors for the signing services.
Handle general internal and external notary and customer inquiries, while elevating to appropriate parties as needed, according to department guidelines.
Must be personable, positive and a professional representative of the Company.
Regular consistent attendance is required, that could include attendance at after hour Company events.
Ability to accept supervision.
Ability to foster, develop and maintain professional and collaborative working relationships. Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors.
Ability to interact effectively and professionally with all levels of management, employees and customers by email, phone and in person.
Ability to work overtime as requested and approved by supervisor especially at month-end as needed to meet customers business needs.
Perform other duties as assigned by the supervisor.
Required Basic Qualifications:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Ability to prioritize and handle multiple projects.
Strong attention to detail and organizational skills.
Proficient in Microsoft Office Suite and Ou