Field Service Technician – Toner Production Equipment (Level 1)

Overview

This is an entry level position reporting to the Regional Service Manager and is responsible for providing on-site technical assistance in the installation, repair, preventative maintenance, and operational training of assigned equipment. This position will require travel throughout the United States.

This position is fully remote, but should be based in the Hanover Park, IL area.

The Graphic Systems Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world class, state of the art solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and a full range of traditional Offset supplies. In addition, we are the industry leader in Color Standardization and G7 implementation.

External US

Responsibilities

Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution

Analyze and evaluate equipment performance

Install and remove equipment and systems as required

Working with the scheduler team, manage and perform preventative maintenance on trained equipment

Work closely with and develop strong business relationships with the customer and client personnel

Complete all required reporting procedures related to the maintenance and repair of the equipment

Completes all required administrative tasks in an accurate and timely manner.

Accounts for all time and activity by recording information through the proper tracking system.

Monitor and manage the return of all parts

Attend training classes and develop necessary knowledge and skills to service GSD supported equipment and to advance to a level 2 position

Communicate technical and escalated issues to the Regional Service Manager and Technical Service Manager

Weekend work and overtime required as needed for installations, service calls and training

Perform related duties as assigned by manager

Required Skills/Education

High School diploma or GED equivalent

Prior experience repairing or installing complex electromechanical equipment.

General understanding of electrical and mechanical principles.

Ability to follow written and/or diagrammed instructions.

Computer skills with emphasis on operating systems and hardware.

Outstanding customer service.

Possess necessary skills/attributes to include excellent communication skills (both verbal and written).

Working knowledge of Microsoft applications.

Requires a valid state drivers license (Real ID compliant) and passport.

Must be able to do extensive traveling.

Desired Skills/Education

Experience working with industry related product lines.

Bachelors Degree or equivalent experience and training.

Outstanding communication, interpersonal and leadership skills.

Excellent organizational and time management skills.

Ability to work with cross functional teams

Strong analytical and research capabilities to evaluate opportunities and challenges and uncover new consumer insights

Understand and embrace importance of communication and its role relative to the customer.

EEO/AGENCY NOTES

Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.

To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.

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Job Locations US-IL-Hanover Park

Posted Date 2 months ago (7/29/2024 12:06 PM)

Requisition ID 2024-27023

Category Service

Company (Portal Searching) FUJIFILM North America Corporation – Graphic Communication Division