Customer Service Clerk – Full Time

AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.

AAA Cooper Customer Service Clerks are a vital part of customer relations. As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as:

Health, Dental and Vision Insurance

Company Health Savings Account Contributions

401k with company match

Company paid life insurance

Long Term Disability

Dependent Life Insurance

Accidental Death & Dismemberment Insurance

Wellness programs

Paid Holidays

Paid vacation

Weekly direct payroll deposits

Tuition Reimbursement Program

Employee Assistance Program

Requirements:

Must be able to type 50 WMP, work flexible hours, dependable, professional customer service skills, experience with office equipment, personal computer, copier, fax, scanner, calculator and fax machine.

Position Responsibilities:

Answer phone calls, faxes and emails pertaining to customer questions

Take pickup requests

Enter rate requests on behalf of customers

Investigate all overages, shortages and damages to determine the cause and responsibility so that future occurrences may be prevented

Reimburse customers for damage to or loss of freight through claim process

Perform other work related duties as requested

Category: Service Center Administration