Service Center Support PT – P25-149666-1-2508

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12239077

POSITION OVERVIEW:

Responsible for handling the needs of customers, processing
documentation that accompanies the movement of freight, and performing
other administrative and customer service duties as necessary in the
daily operation of the service center.

ESSENTIAL FUNCTIONS:

1. Perform administrative/clerical functions, including but not limited
to, maintaining files, copying, imaging, answering phones, data
entry, sorting/ distributing mail and/or packages
2. Verify and complete required documentation and reports
3. Provide accurate information and assistance to customers, which
includes determining pick-up and/or delivery needs, problem
resolution, updating systems to meet customer special handling
requirements, selling company services and provide potential leads
to sales
4. Enter freight shipment information into computer system to include,
but not limited to, accurately status shipments, generate freight
bills and/or correct freight bills, etc.
5. Administer freight pick-up process, as required
6. Assist customers via phone, e-mail and/or fax in all inquiries,
including but not limited to, tracing shipments, rate quotes, tariff
discrepancies, billing and/or invoicing questions, etc.
7. Make freight delivery appointments, as required
8. Review drivers Hours-of-Service logs to ensure accuracy, as
required; report discrepancies to appropriate leadership member
9. Assist city operations, including but not limited to, checking-in
drivers and processing related documentation, coordinating drop-off
situations, coordinating driver collections, etc.
10. Communicate with sales, operations and other service centers and/or
departments to ensure customers needs are achieved and all issues
are resolved
11. Reconcile cash and checks collected, prepare deposits and prepare
COD check remittance to customers, as required
12. Comply with all applicable laws/regulations, as well as company
policies/procedures
13. Perform other duties as required

Disclaimer: This job description is general in nature and is not
designed to contain or to be interpreted as a comprehensive inventory of
all duties, responsibilities and qualifications required of employees
assigned to the job.

QUALIFICATIONS

– High school diploma or GED
– Two years general office experience preferred
– One year customer service experience, preferred
– Previous transportation experience preferred
– Strong phone and interpersonal skills
– Ability to count and perform basic math, with or without a
calculator
– Strong written and verbal communication skills
– Ability to comprehend the various FedEx service products to assist
in determining customers needs
– Ability to use general office equipment, e.g. computer, fax machine,
copier, scanner, etc
– Typing/data entry skills
– Ten-key skills preferred
– PC experience with the ability to learn required computer
systems/programs
– Demonstrated time management, organizational and multi-tasking
skills
– Ability to handle confidential information
– Ability to follow instructions and complete required training
– Ability to work independently and/or as a team member
– Ability to work in a fast-paced team environment

WORKING CONDITIONS:

– Office/dock environment
– Fast-paced; deadline oriented
– Hours may vary due to operational needs

Preferred Qualifications:

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Pay Transparency:

[This compensation range is provided as a reasonable estimate of the
current start ng salary range for this role across all potential
locations. If this opportunity includes multiple job levels, the range
is a reasonable estimate of the
current]{data-value=”ja-paytransparency1″ denotation-char=”#”
contenteditable=”false”} [starting salary for the lowest level to the
current starting salary of the highest level. Actual starting pay would
be determined by experience relative to the job, market level, pay at
the location for this job and other job-related
factors]{data-value=”ja-paytransparencyII” denotation-char=”#”
contenteditable=”false”} [permitted by law. An employee may be eligible
for additional pay, premiums, or bonus potential. The Company offers
eligible employees health, vision and dental insurance, retirement, and
tuition reimbursement.]{data-value=”ja-paytransparencyiii”
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